FAQs

Bad Job Bingo started out as a silly game I played in response to a not-so-silly experience I was having in my job search.

Most jobs I looked at were fine; not amazing, but not actively concerning. But I came across some that were full of flags, which -- over 10 years working in CX and in Tech -- I've learned not to ignore lest I end up in a bad job for the wrong company.

I started to write down those flags, trying to figure out which were serious enough to be red flags and which were just reasons for caution as yellow flags. Putting them on a bingo card made it a fun game for me rather than a depressing exercise I had to do.

Eventually, I had enough entries to fill up a few bingo cards, and I realized it wasn't just a silly game -- it was a real tool I was using to avoid jobs that would be a bad fit for me. Then I realized it could be a helpful tool for others, too.

Thus Bad Job Bingo was born.

Playing Bad Job Bingo is more of an art than a science. However, in general, when I’m evaluating jobs, I’ll mark all of the Bad Job Bingo entries I find in the job description. When I’m done marking entries, I count the entries and:

• If there are no flags at all, I categorize the job as Green Means Go.
• If there are only a few yellow flags, I categorize the job as Eh, It’s Probably Fine.
• If there are a combination of red and yellow flags (but less than 5 total flags), I categorize the job as Tread Carefully.
• If there are 5 flags or more, the job has won BINGO.
• If there are a lot more than 5 flags, or all flags are red flags, I categorize the job as Seriously, Maybe Don’t.

Not at all! The idea is to give you all the information you need to confidently apply for a job and manage the interview process. I also want to help you to go into a new company and a new role with your eyes open, so that you're able to pick your challenges and avoid unpleasant surprises.

Bad Job Bingo is just a tool to help you find jobs that might be a good fit -- the ratings are mine and a shortcut to help you, but just because a job appears in one of the more negative categories doesn't mean you shouldn't apply if it works for you. (And a job appearing in a more positive category isn't an endorsement, either!).

I can help you decipher culture clues and avoid toxic working dynamics, but what's good or bad for me might not be what's good or bad for you. That's why I highly recommend you make Bad Job Bingo your own.

I've been a job seeker and a hiring manager, so I've seen both sides of the process and I've developed a keen sense for bullshit. Having said that, as with any resource, you should take what resonates with you and discard the rest.

Unless I explicitly say otherwise, nope. Just 10 years of experience working in CX and almost 20 years of professional experience, making reading between the lines of company careers pages and job descriptions easier for me.

I play Bad Job Bingo with every unsponsored job that gets added to Support Human Jobs and categorize them accordingly. You can search for jobs by their Bad Job Bingo rating from the home page, by going to BJB Rating in the Categories menu, or by using the search function on any page (which is great for finding any job, of course!).

You can narrow down your job search on the Jobs page by using the filters in the side menu. If you'd like a definition of any of the filters, you can find those on their pages: Job Status, BJB Rating, Discipline, Role Level, and Job Type.

In addition to the filters, you can also search for jobs by using the Categories dropdown in the main navigation menu. The additional categories currently available are Location, Salary, and Company.

Support Human Jobs is updated weekly in concert with my newsletter, the Support Human Roundup. If you'd like to get a digest of all the Bad Job Bingo-rated jobs added for the week, the Roundup is the best place for that.

You might have noticed that job posts on Support Human Jobs are a little different than job listings on most job boards. That's because I play Bad Job Bingo with every unsponsored job that appears on the job board and include any commentary that results from the game.

Each job post begins with a summary card that includes the name of the company, the job title, its BJB rating, what discipline of CX the job falls under, the role's seniority, its type and location, the role's salary range, and whether the job is open or closed. It also includes an excerpt from my commentary or from the job description itself.

Then you'll see my thoughts on the job (if I had any) and a link to the Roundup issue the job originally appeared in. In most cases, I'll also include the original job description for your reference and a link to the job application. For very old jobs that were imported from the old SH job board, you may only see my commentary.

At the very bottom of the job post, you'll find social sharing links so you can easily share a job to your networks, as well as any comments others have left on the job (you can also comment on the job yourself if you'd like).

Every job has a status tag: either 📬 Open or ⛔️ Closed. When a job is closed, I add a notice at the top, remove the application link, and change the job status to Closed.

I check the status of every open job weekly and do my best to update when a job has closed. If you happen to notice a job is closed before I get to it (or if I've missed one), feel free to comment on the job posting and I'll get it updated.

I keep an archive of closed jobs for a few reasons:

• It's helpful for job seekers to see how a company's jobs have been rated in the past, both for historical context and so they can see how a company has evolved and grown.
• It can be really helpful to see historical compensation ranges, both for specific jobs and for CX as a whole.

Unless a company asks me to, I don't play Bad Job Bingo with sponsored jobs for a couple of reasons. First, I think both I and you as a reader would have trouble believing the sincerity of my commentary about a job I'm being paid to list.

Secondly, if companies are paying to list their jobs on a site where I regularly skewer what I consider to be bad jobs, I'm willing to give them the benefit of the doubt regarding their desire to be candidate-first hiring partners.

I add a notice at the beginning of every job post identifying it as a sponsored job. You'll also see the company's logo and/or a company category on the home page.

You really only need to become a member of Support Human Jobs if you want to comment on job or blog posts or if you'd like to financially support my work (and if so, thank you! <3).

Other than that, I don't send out a newsletter from the job board (although that may change down the road, who knows!), and I don't send out new job notifications because that would get real spammy real fast.

If you'd like to get a digest of all the Bad Job Bingo-rated jobs added for the week, the Support Human Roundup or the Brief are the best places for that.

The best way to get a digest of all the Bad Job Bingo-rated jobs added to Support Human Jobs for the week is to subscribe to the Support Human Roundup.

However, if you'd like a comprehensive list of all kinds of CX jobs sent right to your inbox, I can't recommend Ashley Hayslett's Professional Helpers newsletter enough. It's pretty and organized and incredibly useful.

If you'd like to list your jobs on Support Human Jobs for free, you can do that by contacting me. Free, company-submitted jobs aren't featured on the site, nor will their logos be highlighted on the home page. Also, keep in mind that I play Bad Job Bingo with every free job listed on Support Human Jobs and that I rate / categorize the jobs accordingly.

I offer two paid company subscriptions for listing jobs:

Hiring Manger - $150 per month

This subscription is for companies committed to finding the best CX talent. It includes:

• Your company as a featured partner on the home page
• A company category on the home page
• No Bad Job Bingo ratings
• Unlimited job postings

Hiring Partner - $350 per month

This subscription is for companies who want help finding the best CX talent. It includes:

• Comprehensive job description review and optimization for up to 5 jobs per month
• Your company as a featured partner on the home page
• Your jobs featured on the job board (home page and jobs feed)
• A company category on the home page
• No Bad Job Bingo ratings
• Unlimited job postings

You can start a subscription at any time by signing up here.

Once you've created your account and paid for your subscription, you'll receive an email from me with next steps (for gathering company assets like your logo, any job descriptions you'd like to list, working together to optimize any job descriptions, etc.).

Not unless you want me to. I want to work with and highlight companies who are committed to being candidate-first, and, in my opinion, your desire to list your jobs on this extremely honest, job seeker-friendly CX job board demonstrates that commitment.

However, Bad Job Bingo can be fun even for jobs with only green flags. And (again in my opinion) being a good sport about the game signals to potential candidates that your company has a good sense of humor and that you're open to feedback. If you have a strong, secure brand personality, I genuinely think it's something worth considering.

No. You only need to maintain a subscription for as long as you have open jobs listed on the job board.

Unless you request otherwise, your logo will stay featured on the home page even if your subscription isn't active. Any featured jobs will remain featured in the archive and will retain their sponsored designation.

If no work has commenced, I'm happy to offer a full refund for any subscription term within 7 days.

If work has commenced (meaning I've at least received assets from your company and/or we've had a first consultation), yearly subscriptions are eligible for partial refunds on a case-by-case basis. I do not offer refunds for monthly subscriptions after work has commenced.

If you just want help with your job descriptions without listing them on Support Human Jobs, please reach out.

I can review your job descriptions for common red and yellow flags and help you rework your JDs to avoid them. I can also advise you on how to communicate your company's mission, vision, and culture effectively, openly, and honestly, facilitating a better, quicker fit between your company and potential candidates.

My fee is $50 per job description.