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Customer Success Manager
Someone's health is not a product. That they're treating it like one is a big, big problem.
Customer Experience Associate
Not for those looking to create forgettable CX and do the shittiest work they've ever done!
Commercial Manager (Construction)
Dudes out here founding companies instead of going to therapy.
Customer Operations Manager
It seems like a neat role, and the pay and benefits are appropriate (and no mention of attention to detail). Solid Eh, It's Probably Fine!
Customer Experience Manager
Friends, the way I laughed. Funny uh-oh, not funny ha-ha. Run! Run away from this egotistical, self-deceiving micromanager!
Director, Customer Operations
Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.
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Community Manager
I'm going to say Tread Carefully for this one, balancing a mostly normal JD with my concerns about company culture.
Director, Critical Accounts Support
Either something is in the water all of these companies are drinking, or they're all using AI to write these JDs. Are they just not reading what's been written at all? For fuck's sake.
Director of Product Support (Healthcare Technology)
Overall, I don't think the company presents itself well, and I have concerns about what this role is expected to do. I don't think we've quite hit Seriously, Maybe Don't, but it's definitely a BINGO.
Director, Customer Support
Support cannot fix your organization. This has "massive and ongoing failures of leadership" written all over it.
Customer Loyalty Advocate
Is this one of those SiriusXM situations in which you have to go through all nine circles of Hell in order to cancel your subscription?
Head of Global Support
Brace yourself for an in-depth analysis of Ashby's Careers and Culture materials; I wouldn't normally do this, but considering it's hiring software, it feels appropriate.
Director of Customer Operations (Data Center)
Hmm, I have a feeling that going from the Twilio job to this one will be a big leap. Or maybe more like a sharp drop.
Senior Manager, Personalized Support (Technical Account Management)
I have to say, this is a great job to kick off this BJB batch. I'm really enjoying all these green flags.
Senior Support Supervisor
My opinions about the gig economy aside (which are mixed—I see the benefits and the considerable downsides), DoorDash's Careers page hero is very, very red and legit hurts my eyes.
Technical Support Operations Manager
I do like their focus on actually pitching themselves to candidates as a good place to work—that's refreshing, especially after the stinkers in BINGO and Seriously, Maybe Don't.
Associate Manager, Customer Experience
Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page).
Founding Ops
I can literally go on any website right now and find someone's dumb opinion. You're reading my dumb opinion right now. Why are we doing this.
Community Experience Specialist
ELEVEN WHOLE DAYS OFF? WOW! And absolutely no mention of PTO, but don't think about that! Think about the work environment that will make you wish desperately for home! Wait, no, don't think about that either.
Customer Support Manager - Flex
You are an HR company. Why can't you define what a fast-paced environment means? I'd think you'd be better at this.
Technical Support Team Lead
Pitiful. I see they only care that you're eating at work. Go home to your family and be hungry, I guess.
Global Operations Director, Safety and Support
I know, there's someone out there who loves this kind of thing. But I can't help but read that as, "we have no idea what it takes to actually run Support or Trust & Safety in this space and therefore we have unrealistic expectations for this role and have no idea how to meaningfully support it."
Senior Manager, CX Strategy & Operations
We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space.
