![Community & Identity Operations Specialist](/content/images/size/w30/2024/07/snap_inc_co_logo-3.jpeg)
Community & Identity Operations Specialist
Pay is shit, especially for onsite in LA, especially for a multi-lingual role.
Roles that involve reactively helping customers understand how to use a product and helping customers with technical issues. Support is usually provided via email, phone, chat, and/or social media.
Pay is shit, especially for onsite in LA, especially for a multi-lingual role.
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.
How good are you at plastering on a smile while a middle-aged white dude is screaming at you?
The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully.
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
This is not an Analyst role. Also, no mention of benefits anywhere in the JD or on the Careers page.
The duties of the role and title are badly misaligned – this should be a Director-level role.
The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.
I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.
This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.
It's a call center director position at a corporate giant, so, you know. Do with that what you will.
One day I'll have a whole Bad Job Bingo session without a SaaS company claiming to change the world but TODAY IS NOT THAT DAY
Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.
Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)
Ah, so they want a discount manager. Cooooool.
I'm torn on this one. I don't think I've ever seen a Customer Support Intern anywhere else, so that Okta offers an intern program for this is very cool. But the fact that they don't say what the comp is makes me think they're just trying to get Support work on the cheap.
Every time they talk about how fun they are, another venture capitalist gets a little red flag pocket square.
This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.
If I score this strictly, it could be a BINGO, but I'm not going to. Honestly, for the right person, going in with their eyes open (and assuming the pay doesn't suck)? It could be an interesting, meaty role.
I'm extremely confused. Maybe they posted the wrong job description under this job title?
Company overall seems obsessed with "critical thinking" as an attribute, which makes me picture an office where people are, like, constantly running into closed doors. "Bob, Bob! She turned the doorknob! We're free! PUT HER RESUME ON THE TOP OF THE PILE."