Knowledgebase & Training Associate, CX
So...AI wrote this job description, and no one proofread / edited it? Cool.
Full-time
Roles requiring you to work a standard 40 hours per week, regardless of permanent or temporary employee status.
Director, Enterprise Digital Support
It's a call center director position at a corporate giant, so, you know. Do with that what you will.
Manager, Owner and Partner Support
The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.
Psych Support Operations Manager
The duties of the role and title are badly misaligned – this should be a Director-level role.
Head of Customer Support
One day I'll have a whole Bad Job Bingo session without a SaaS company claiming to change the world but TODAY IS NOT THAT DAY
Support Operations Manager
Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.
Customer Experience
My first thought when looking at this company's Careers page was: "My god, they desperately need a middle-aged manager to decline their screentime requests an hour before bedtime."
Manager, Customer Success (East Coast)
Other than the casual ableism, this is a straightforward management role with a good compensation package.
Global Senior Director of Technical Customer Support
If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.
Client Support Lead
Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)
Team Lead, Customer Care
This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.
Customer Engineer
THIS IS NOT SUPPORT ENGINEER WORK. Is something in the water? Is Venus in retrograde? Am I in the Upside Down? WHAT IS HAPPENING.
Technical Support Engineer
Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.
Senior Customer Success Manager, Enterprise Accounts
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
Participant Support Specialist
I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.
Customer Success Training Specialist
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
VP of Customer Success
Maybe they should have had Siena review this job listing before they posted it.
Director of Customer Success
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
Customer Success Manager
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
Knowledge Base Specialist
This actually seems like a fairly well-scoped role, but the lack of salary transparency and culture issues that surfaced in the Head of Support role put this in Tread Carefully.
Customer Support Program Management Intern (Summer 2024)
I'm torn on this one. I don't think I've ever seen a Customer Support Intern anywhere else, so that Okta offers an intern program for this is very cool. But the fact that they don't say what the comp is makes me think they're just trying to get Support work on the cheap.
Senior Technical Writer
Seems like an interesting, thoughtfully conceived role.
Trainer and Content Manager
As with the other two roles listed here, no salary given and no mention of benefits anywhere.
