Director, Support
It seems like a pretty straightforward Director role, but this is one of those times where playing Bad Job Bingo is more an art than a science because I'm getting a weird vibe from this job description.
$100k-$150k
CX Systems Administrator III
Seems like an interesting role that doesn't come up often. We have the usual suspects ("fast-paced, dynamic environment," hello darkness, my old friend), but otherwise, nothing especially worrisome.
Customer Experience Manager, Platinum Desk
Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.
Director, Customer Experience
Y'all, the noise I made when I saw "CX Director, MeUndies" in the #jobs channel in ElevateCX. WOOOOOOOOOO. Okay, for real. I can do this. I am a serious professional.
Technical Customer Success Manager
Kong shows their heart in their values and in the job description. I can see the shape of what they're trying to do, so I'm willing to extend the benefit of the doubt and assume they'll grow over time. I guess we'll see what I hear and how they fare in future JDs!
Support Engineer
Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.
Support Engineer
Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.
Support Engineer
Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.
Support Engineer
Y'all. They just...describe what they want. They're not asking for "intelligent rockstars!" I'm verklempt.
Voice of Customer Manager
Seems like a neat role, although I do wish the salary range was higher.
Senior Director, Customer Support
Overall, while I don't think there are any major flags, the USD salary range is a little low for a Senior Director role of this type, so I'm going to put it in Eh, It's Probably Fine.
Knowledge Strategist
Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).
Technical Support Engineer (L5)
Seems great, and the salary is amazing.
Player Support Lead
The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.
Investigations & Response Manager, Customer Trust & Privacy
Seems like a pretty straightforward role with no major flags. The salary is, of course, Netflix generous.
Senior Contact Center Operations Strategist
Seems fine, very corporate, but they're honest about that. Benefits are fine; pay is mostly okay – I think the low end is a little too low for a senior role, but not so low that it's a major flag.
Senior Customer Success Manager
Seems good! No major flags and the benefits are great. Salary seems a little on the low side for a Senior Customer Success Manager, but if it's just a base salary with commission, it could be great.
Director, Global Customer Support
Seems fine. Sounds like a very call center-y, corporate role, which is fine if that's your thing. Benefits seem good, pay range is good (if broad).
Customer Experience & Service Transformation Management Manager
This job seems fine if very, very corporate.
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Customer Success Manager, Strategic Accounts
I debated on whether to rate this one as Tread Carefully or BINGO, and decided on BINGO because of the EEO statement.
Customer Success Manager, High Touch
This job was fine, fine, mostly fine until we hit the last bits of it, and then it started telling one hell of a story.
Senior Technical Writer
I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.
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Associate Customer Success Manager
Nothing in particular is jumping out at me, but I confess I did skim. Did I mention it's long? Also that salary is as wide as the JD is verbose. One might say comically so.
Enterprise Customer Success Manager
Still as obnoxious as the other two listings on the job board.
