Customer Support Manager (Hybrid)
All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.
Colorado
Customer Success Training Specialist
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
Participant Support Specialist
I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.
Senior Customer Success Manager, Enterprise Accounts
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
Director, Enterprise Digital Support
It's a call center director position at a corporate giant, so, you know. Do with that what you will.
Manager of Customer Support
Every time they talk about how fun they are, another venture capitalist gets a little red flag pocket square.
Customer Experience Advocate
That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company.
Customer Experience Team Lead
Y'all know by now that it doesn't sit well with me when leadership roles are well-compensated and frontline roles are not.
Senior Director, Technical Support Engineering
Salary range is wide but high enough that I don't think anyone will really care.
Senior Director, Trust & Safety
Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.
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Principal Customer Success Manager
There's an identical role open for San Francisco on Checkr's Jobs page.
Technical Support Engineer
This role requires at least 5 years experience, is highly technical, and is described as “designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical support role.” So why is the pay so low?
