Roles labeled as Vice President or Chief or that involve being part of an executive business team that sets the CX mission, vision, and strategy of an entire organization (regardless of size).
Ladies, Gentlemen, Undecided, and Robots, it's the Incredible... Shrinking... Compensation Package! So great that you can't see it! Incredible because it's beyond imagining! Embark with Apollo.io on a fascinating adventure into the unknown!
You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.
No major flags, Zuora seems to have a good grasp of what they want this position to accomplish, and the salary is excellent. Happy to put this in Eh, It's Probably Fine!
I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.
On the one hand, the company has obviously put a lot of effort into thoughtful recruitment and in employee benefits. On the other, there are some flags here that I'd ask about.
See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.
Maybe they should have had Siena review this job listing before they posted it.
Don't love their use of "evangelize" in regards to working with stakeholders; there are plenty of alternatives for describing advocacy that don't have religious-extremist undertones.
Very wide salary range, but high enough that I don't think it really matters.
Job application is through Workday. My condolences.
Our VP Customer Experience (CX) reports to the CEO and leads the three core teams delivering value across our entire customer portfolio - Customer Success, Professional Services and Global Technical Support.
This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role.
Job application is through Workday. My condolences.
