Discipline
-
Support
Roles that involve reactively helping customers understand how to use a product and helping customers with technical issues. Support is usually provided via email, phone, chat, and/or social media.
109 positions
-
Success
Roles that involve proactively helping customers onboard to a product post-sale, and helping customers use the product to the greatest effect. Success assistance is usually offered via email, phone call, and/or video conference.
71 positions
-
Experience
Roles that involve elements from both customer support and success, with product assistance taking place both pre- and post-sale. Assistance can be offered via email, phone, video conference, and/or social media.
32 positions
-
Technical & Engineering
Roles that involve reactively assisting customers with highly technical problems or with using highly technical products. Technical assistance is usually offered via email, phone, or video conference.
46 positions
-
Community
Roles that involve fostering and managing relationships among a group of people who share a common identity or purpose. Communities may be built in chat software, forums, social media, or a combination of these.
7 positions
-
Trust & Safety
Roles that involve identifying, communicating, and mitigating risk in a product or community, as well as moderating content or behavior to ensure the well-being of users in a community or on a software platform.
29 positions
-
Knowledge & Education
Roles that involve proactively creating and managing documentation about how a product works. Documentation may come in the form of internal and external knowledge bases, customer training, or educational resources.
14 positions
-
Other
Roles related to customer experience but that don't easily fall into one of the other CX categories, such as IT, UX, product, marketing, or content roles.
20 positions
