Knowledgebase & Training Associate, CX
So...AI wrote this job description, and no one proofread / edited it? Cool.
Knowledge & Education
Roles that involve proactively creating and managing documentation about how a product works. Documentation may come in the form of internal and external knowledge bases, customer training, or educational resources.
Customer Success Training Specialist
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
Knowledge Base Specialist
This actually seems like a fairly well-scoped role, but the lack of salary transparency and culture issues that surfaced in the Head of Support role put this in Tread Carefully.
Senior Technical Writer
Seems like an interesting, thoughtfully conceived role.
Trainer and Content Manager
As with the other two roles listed here, no salary given and no mention of benefits anywhere.
Training & Document Specialist
This one is good too. Ignore any weeping you might hear. The salary range is kind of wide, but it's okay because IT'S A UNION POSITION. A UNION. FOR REAL.
Knowledge Management Lead, Trust & Safety Operations
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Implementation Specialist
Neither the title nor the compensation is aligned with the duties of this role.
