![Manager, Trust & Safety Complex Investigations](/content/images/size/w30/2024/07/Turo-logo-2.jpg)
Manager, Trust & Safety Complex Investigations
Again, such efficiency at getting to BINGO! Also, after all those super-specific requirements, "must have ethics" is sincerely hilarious.
Again, such efficiency at getting to BINGO! Also, after all those super-specific requirements, "must have ethics" is sincerely hilarious.
Pay is shit, especially for onsite in LA, especially for a multi-lingual role.
I think Snap might be the first company since I've started doing Bad Job Bingo to actually mention anything about wellness for Trust & Safety team members, so it has that going for it. Unfortunately, it also has enough flags that it hits BINGO.
Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role.
Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.
I was still mostly on board until I saw the salary. They want a discount engineer. LOL K!
Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.
When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).
All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.
Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.
I am reading these job duties, and y'all, "you will sit at the intersection of product, marketing and customer support," my ass. This role is three whole jobs. Does no one else work at this company?
The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.
Other than the casual ableism, this is a straightforward management role with a good compensation package.
I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.
Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)
Every time they talk about how fun they are, another venture capitalist gets a little red flag pocket square.
That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company.
Ah, so they want a discount manager. Cooooool.
Y'all know by now that it doesn't sit well with me when leadership roles are well-compensated and frontline roles are not.
Seems like an interesting, thoughtfully conceived role.
I don't see any major flags and that's a good salary range for an early career role.
The job description overall seems fine, but the pay is piddly for an onsite role in San Francisco, especially for a technical role. It's low enough, in fact, that I'm putting it in Tread Carefully.
I was worried about doing this one, because I'm such a fan of the product, but Scribe's Careers page is really well done and the job description is mostly fine.