Manager, Owner and Partner Support
The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.
$50k-$100k
Manager, Customer Success (East Coast)
Other than the casual ableism, this is a straightforward management role with a good compensation package.
Client Support Lead
Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)
Participant Support Specialist
I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.
Senior Technical Writer
Seems like an interesting, thoughtfully conceived role.
Senior Customer Service Representative
Ah, so they want a discount manager. Cooooool.
Customer Experience Advocate
That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company.
Manager of Customer Support
Every time they talk about how fun they are, another venture capitalist gets a little red flag pocket square.
Customer Experience Team Lead
Y'all know by now that it doesn't sit well with me when leadership roles are well-compensated and frontline roles are not.
Customer Experience Manager
I don't see any major flags and that's a good salary range for an early career role.
Technical Support Engineer (TSE)
The job description overall seems fine, but the pay is piddly for an onsite role in San Francisco, especially for a technical role. It's low enough, in fact, that I'm putting it in Tread Carefully.
Customer Success Specialist
I was worried about doing this one, because I'm such a fan of the product, but Scribe's Careers page is really well done and the job description is mostly fine.
Senior Customer Success Manager
I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.
Senior Technical Support Engineer
The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for.
Technical Customer Service Associate – (English)
I really, really hate when the salary is good for leadership roles but poor for frontline roles. The salary is especially egregious considering that it's billed as a technical role, with fluency in Spanish or Portuguese as a nice-to-have. I literally booed when I read that.
Senior Customer Success Manager
Other than the product being a dystopian nightmare and the fact that "View Open Positions" just directs back to LinkedIn, the job itself is okay. There's a misalignment between the duties of the role and the job title, and the salary is oddly wide. I think this goes firmly in Tread Carefully.
Training & Document Specialist
This one is good too. Ignore any weeping you might hear. The salary range is kind of wide, but it's okay because IT'S A UNION POSITION. A UNION. FOR REAL.
Application Support Specialist
See the Director, Customer Support listing for more on why this position also hit BINGO.
Customer Care Manager
This seems okay? They're honest about the fact the company's experimenting with what works and what doesn't, which I appreciate, and the pay is pretty good for a non-technical, actually mid-level manager role.
Senior Support Specialist, Payroll
10 YEARS OF EXPERIENCE for at most $67k at a SaaS company? Am I reading that right? WHAT THE HELL.
Customer Success Manager
Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.
Technical Services Engineer
Strangely wide salary range, although it may be because they'll consider entry-level candidates.
Technical Support Specialist
A bilingual candidate with a bachelor's degree in computer science and technical expertise in cloud applications, mobile computing, and hardware device troubleshooting should not be making $35,403 to $59,500. I mean, come the fuck on.
