Roles labeled as Senior or requiring 5 to 10 years of CX experience.
The biggest problems are 1) they fall into the "it's a benefit to work here!" trap, and 2) they claim a competitive compensation package without actually sharing what the comp is. The latter, of course, means that this is a Tread Carefully job.
I think the AI is confused about what Customer Success does.
Welp, a red flag right up front. What a way to dive back into Bad Job Bingo!
No compensation, no mentions of benefits anywhere, no idea if it's onsite or remote, and the location is just "Usa, New York Office." Honestly, I'm not even convinced this is a real company. I'm gonna say Seriously, Maybe Don't.
Overall, it's a pretty straightforward Success position with decent pay. They don't mention benefits, which I'd address in the interview process, but otherwise it's a solid Eh, It's Probably Fine.
Aside from the higher experience requirement, it's not at all clear what makes this role more senior than the other Success role. It's not *that* worrisome, but I'd ask about it in interviews.
That whole paragraph – the whole JD, actually – is like a parody of itself. It's a dull, meaningless, satirical mess.
The red flag/green flag guy is now levitating, surrounded by an impossibly bright red glow cloud.
I don't even care what the rest of the job description says. I am invoking my power as Supreme Bad Job Bingo Dictator to automatically BINGO this company out.
Seems like an interesting role that doesn't come up often. We have the usual suspects ("fast-paced, dynamic environment," hello darkness, my old friend), but otherwise, nothing especially worrisome.
I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.
Seems like a neat role, although I do wish the salary range was higher.
Boo, no salary transparency. Companies should always be transparent, not just when they have to be! I expected better from you, Airbnb.
Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).
Seems fine, very corporate, but they're honest about that. Benefits are fine; pay is mostly okay – I think the low end is a little too low for a senior role, but not so low that it's a major flag.
Seems good! No major flags and the benefits are great. Salary seems a little on the low side for a Senior Customer Success Manager, but if it's just a base salary with commission, it could be great.
I don't even know what this is supposed to mean, but you should NEVER EVER take on risk on behalf of the company employing you unless you're, like, a firefighter or something. Which this is very much not.
No salary transparency and some interesting culture signals put this in Tread Carefully.
I understand that it's customary for there not to be salary transparency in international roles, but I refuse to excuse companies simply because they're not required to have it, *especially* when they claim to offer competitive salaries.
I debated on whether to rate this one as Tread Carefully or BINGO, and decided on BINGO because of the EEO statement.
I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.
Reading through the job description, the title seems misleading—this feels more like an AI content automation position than a Knowledge & Education one.
So many flags in a single sentence! I appreciate their commitment to an efficient Bad Job Bingo game.
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
