Senior Customer Success Manager, Enterprise Accounts
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
Senior
Roles labeled as Senior or requiring 5 to 10 years of CX experience.
Senior Technical Writer
Seems like an interesting, thoughtfully conceived role.
Trainer and Content Manager
As with the other two roles listed here, no salary given and no mention of benefits anywhere.
Sr. Executive Assistant - CCO
Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.
Trust & Safety Solutions Manager
Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.
Senior Consultant
Holy shit, SO MANY RED FLAGS, SO FAST. This is the most unhinged job description I've ever reviewed.
Senior Customer Success Manager
I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.
Senior Technical Support Engineer
The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for.
Principal Customer Success Manager
Now I'm drinking because it feels like I'm having a wake for whomever they convince to take this job.
Senior Customer Success Manager
Other than the product being a dystopian nightmare and the fact that "View Open Positions" just directs back to LinkedIn, the job itself is okay. There's a misalignment between the duties of the role and the job title, and the salary is oddly wide. I think this goes firmly in Tread Carefully.
Application Support Specialist
See the Director, Customer Support listing for more on why this position also hit BINGO.
Patient Service Representative
I give them points for pay transparency, but deduct equal points for $18-$20/hr. That's shitty pay for someone with 5 years experience in "providing high-touch patient experience."
Senior Support Specialist, Payroll
10 YEARS OF EXPERIENCE for at most $67k at a SaaS company? Am I reading that right? WHAT THE HELL.
Product Support Manager, Payments
Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.
Senior Risk Analyst, Trust and Safety
Looooooool at this remote-baiting. Just say hybrid, my dudes.
Technical Support Engineer
I think maybe I drank a really bad batch of coffee because nothing makes sense anymore.
Senior Client Success Manager
That's a suspiciously wide salary range. Also, the "ensure 100% client retention with high client satisfaction (9/10+ NPS scores)" made me do a double-take.
Senior Customer Success Manager
Candidates should have a strong attention to detail, but the company can't consistently capitalize its own name. Okay!
Principal Customer Service Advisor - OPIS
This job description is something else. There I am, minding my own business, thinking this is a normal junior customer service role, and then I read with own two eyes: "A minimum of 7 years in an OPIS CS position[...]or 5-10 years experience in a contact center/customer service environment."
Principal, Customer Strategy
Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process).
Principal Customer Success Manager
There's an identical role open for San Francisco on Checkr's Jobs page.
Senior CX Strategy and Operations Manager
Job application is through Workday. My condolences.
