Chicago

Mar 17, 2026

Director, Customer Operations

Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Feb 23, 2026

Product Support Specialist, Money Management

The only reason this isn't going into Green Means Go is that a few responsibilities seem a little senior for this title. That could just be a lack of knowledge of their internal structure and leveling, though. Everything else seems good, and the pay is good for a technical/financial role.

Feb 23, 2026

Customer Support Specialist

Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever."

Oct 20, 2024

Customer Success Manager, Mid-Market

Still just vibes, still a BINGO.

Oct 20, 2024

Customer Onboarding Specialist

Since they're expecting candidates to operate on vibes only, so am I! And my vibes tell me this is a BINGO.

Oct 6, 2024

Global Head of Partner Support, Google Cloud

This whole JD is a sloppy mess, but hey, at least the pay's good?

Sep 8, 2024

Registered Customer Experience Representative

This one is somewhat better for having lower requirements, but still. Boo.

Sep 8, 2024

Customer Experience Representative, Advanced Services

I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?

Sep 8, 2024

Customer Experience Manager, Platinum Desk

Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.

Aug 24, 2024

Customer Experience & Service Transformation Management Manager

This job seems fine if very, very corporate.

Aug 15, 2024

Senior Technical Writer

I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.

Feb 14, 2024

Director of Customer Service (Support)

Company overall seems obsessed with "critical thinking" as an attribute, which makes me picture an office where people are, like, constantly running into closed doors. "Bob, Bob! She turned the doorknob! We're free! PUT HER RESUME ON THE TOP OF THE PILE."