Senior Customer Success Manager
Overall, it's a pretty straightforward Success position with decent pay. They don't mention benefits, which I'd address in the interview process, but otherwise it's a solid Eh, It's Probably Fine.
Remote
Roles that allow you to work full-time from your home or other location determined by you.
Member Services Associate
I am immediately suspicious of companies that in one breath brag about how great a workplace they are and then, in the next, make it clear that they are only being transparent about salary because they are legally required to in NY, CO, or CA. Honestly, it's fucking laughable.
Customer Onboarding Specialist
Since they're expecting candidates to operate on vibes only, so am I! And my vibes tell me this is a BINGO.
Customer Success Operations Manager
Ding ding ding, we have a (BINGO) winner.
Senior Customer Success Manager
Aside from the higher experience requirement, it's not at all clear what makes this role more senior than the other Success role. It's not *that* worrisome, but I'd ask about it in interviews.
Customer Success Manager
So this role isn't for candidates who'd describe themselves as sloth-like ditherers fond of throwing up impediments? Phew, really dodged a bullet by making that clear.
Staff Customer Support Team Manager
For roles in companies like these, upsides for some can be downsides for others: they're often really old-school working environments that tend to favor stability over rapid innovation. You skip a lot of the startup bullshit, but obviously, Business Granddaddies come with their own kind of bullshit.
Senior Customer Service Technician
That whole paragraph – the whole JD, actually – is like a parody of itself. It's a dull, meaningless, satirical mess.
Client Success Manager
The belly laugh I just gave at a company that constantly repeats itself and can barely put together a sentence requiring "flawless detail orientation." Pretty sure it's the only thing keeping me from slipping into a boredom-induced coma.
Customer Service and Rebate Processing Specialist
My god, this job description is boring. I legit just nodded off.
Head of Technical Support
Friends. You're in sales. You know pretty words like "competitive," "generous," and "comprehensive" mean nothing unless there's data to back them up. What are the numbers? Tell me the numbers!
Senior Customer Support Representative
The red flag/green flag guy is now levitating, surrounded by an impossibly bright red glow cloud.
Customer Support Representative
I want you to imagine that red flag/green flag guy from Instagram just running back and forth across a field with a sea of red waving majestically behind him.
Customer Operations Lead
This role will already be leading the whole Support function, that it's not already at least a manager-level role is, frankly, absurd.
Onboarding Manager
Seems like a pretty straightforward onboarding role, with the usual startup suspects ("fun" team, fast-paced environment, adapt to change/challenges, let's do the time warp again). Nothing too concerning, and the pay is good for an early-career gig.
Customer Support Specialist
Overall, though, this job seems pretty straightforward, the benefits are fine, and the pay is good for a fairly entry-level remote role. Nice to see a solid Eh, It's Probably Fine for this week's issue.
Sr Director, Customer Experience
It is so infuriating when companies want the credit of giving a salary without actually giving the salary, which is such utter bullshit, especially from a company with stated values of "Trustworthiness" and "Accountability."
Head of Customer Support
Oh wow, how unique brightwheel is! Because most startups move like molasses and expect their people to come in and fail immediately and repeatedly.
Customer Support Advocate
The main ones: Fast-paced environment, rapidly changing requirements, poorly-edited JD requires attention to detail, JD doesn't mention benefits at all, and salary for leadership roles is good but not for frontline roles.
Head of Customer Success
Nope, that's...that's the salary. That's the real salary in reality.
Customer Success Manager
See the Senior Customer Success Manager position for what Oyster did that pissed me off so much that I automatically BINGOed out this one too.
Senior Customer Success Manager (Fixed Term Cover)
I don't even care what the rest of the job description says. I am invoking my power as Supreme Bad Job Bingo Dictator to automatically BINGO this company out.
Director, Support
It seems like a pretty straightforward Director role, but this is one of those times where playing Bad Job Bingo is more an art than a science because I'm getting a weird vibe from this job description.
