Knowledgebase & Training Associate, CX
So...AI wrote this job description, and no one proofread / edited it? Cool.
Open
Roles that are actively accepting applications from candidates.
Head of Customer Support
One day I'll have a whole Bad Job Bingo session without a SaaS company claiming to change the world but TODAY IS NOT THAT DAY
Support Operations Manager
Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.
Customer Experience
My first thought when looking at this company's Careers page was: "My god, they desperately need a middle-aged manager to decline their screentime requests an hour before bedtime."
Manager, Customer Success (East Coast)
Other than the casual ableism, this is a straightforward management role with a good compensation package.
Global Senior Director of Technical Customer Support
If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.
Client Support Lead
Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)
Team Lead, Customer Care
This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.
Customer Engineer
THIS IS NOT SUPPORT ENGINEER WORK. Is something in the water? Is Venus in retrograde? Am I in the Upside Down? WHAT IS HAPPENING.
Technical Support Engineer
Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.
Senior Customer Success Manager, Enterprise Accounts
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
Participant Support Specialist
I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.
Customer Success Training Specialist
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
VP of Customer Success
Maybe they should have had Siena review this job listing before they posted it.
Director of Customer Success
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
Customer Success Manager
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
Knowledge Base Specialist
This actually seems like a fairly well-scoped role, but the lack of salary transparency and culture issues that surfaced in the Head of Support role put this in Tread Carefully.
Director of Support
This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.
Technical Customer Support Manager
This really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good.
Director, YouTube Trust and Safety
I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that, again, the company doesn't address how they protect the mental health of those working in Trust & Safety.
Customer Success Intern (Summer 2024)
Same concerns as with the Support Intern position – no indication of what the pay is or even if the internship is paid at all.
Customer Experience Advocate
That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company.
Senior Manager, Strategic Customer Success
So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first?
