Customer Success Manager
Someone's health is not a product. That they're treating it like one is a big, big problem.
Open
Roles that are actively accepting applications from candidates.
Customer Experience Associate
Not for those looking to create forgettable CX and do the shittiest work they've ever done!
Commercial Manager (Construction)
Dudes out here founding companies instead of going to therapy.
Customer Operations Manager
It seems like a neat role, and the pay and benefits are appropriate (and no mention of attention to detail). Solid Eh, It's Probably Fine!
Customer Experience Manager
Friends, the way I laughed. Funny uh-oh, not funny ha-ha. Run! Run away from this egotistical, self-deceiving micromanager!
Director, Customer Operations
Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.
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Director of Product Support (Healthcare Technology)
Overall, I don't think the company presents itself well, and I have concerns about what this role is expected to do. I don't think we've quite hit Seriously, Maybe Don't, but it's definitely a BINGO.
Director, Customer Support
Support cannot fix your organization. This has "massive and ongoing failures of leadership" written all over it.
Customer Loyalty Advocate
Is this one of those SiriusXM situations in which you have to go through all nine circles of Hell in order to cancel your subscription?
Head of Global Support
Brace yourself for an in-depth analysis of Ashby's Careers and Culture materials; I wouldn't normally do this, but considering it's hiring software, it feels appropriate.
Director of Customer Operations (Data Center)
Hmm, I have a feeling that going from the Twilio job to this one will be a big leap. Or maybe more like a sharp drop.
Senior Manager, Personalized Support (Technical Account Management)
I have to say, this is a great job to kick off this BJB batch. I'm really enjoying all these green flags.
Senior Support Supervisor
My opinions about the gig economy aside (which are mixed—I see the benefits and the considerable downsides), DoorDash's Careers page hero is very, very red and legit hurts my eyes.
Associate Manager, Customer Experience
Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page).
Founding Ops
I can literally go on any website right now and find someone's dumb opinion. You're reading my dumb opinion right now. Why are we doing this.
Community Experience Specialist
ELEVEN WHOLE DAYS OFF? WOW! And absolutely no mention of PTO, but don't think about that! Think about the work environment that will make you wish desperately for home! Wait, no, don't think about that either.
Global Operations Director, Safety and Support
I know, there's someone out there who loves this kind of thing. But I can't help but read that as, "we have no idea what it takes to actually run Support or Trust & Safety in this space and therefore we have unrealistic expectations for this role and have no idea how to meaningfully support it."
Senior Manager, CX Strategy & Operations
We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space.
Product Support Specialist, Money Management
The only reason this isn't going into Green Means Go is that a few responsibilities seem a little senior for this title. That could just be a lack of knowledge of their internal structure and leveling, though. Everything else seems good, and the pay is good for a technical/financial role.
Customer Support Specialist
Scream it with me: BEEEEEEEENEFITS AAAAAAAARE NOOOOOOOOOT PEEEEEEEEERKS
Customer Support Specialist
It's not the fall that kills you. It's the shitty pay at the bottom.
SVP, Global Customer Service and Operations
Lordy. Someone dial back the gas in this hot air balloon before we hit the exosphere.
Senior Manager, Enterprise & Strategic Support
The rest of the job description seems fine. And while the pay is good for this role, it isn't for frontline roles, which pisses me off, so into Tread Carefully it goes.
VP, Customer Support & Revenue Cycle Management
Pay is great, but I dunno, man. You'd be putting a lot of faith in the goodwill of people who can fire you if you don't somehow influence them to run the company properly. I'm calling BINGO on this one.
