Director, Enterprise Digital Support
It's a call center director position at a corporate giant, so, you know. Do with that what you will.
Onsite
Roles that require you to work from a specific location maintained by your company, such as a headquarters or regional office.
Team Lead, Customer Care
This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.
Senior Customer Success Manager, Enterprise Accounts
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
Director, YouTube Trust and Safety
I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that, again, the company doesn't address how they protect the mental health of those working in Trust & Safety.
Support Operations Manager
I'm extremely confused. Maybe they posted the wrong job description under this job title?
Customer Success and Solutions Engineer
I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing).
Application Support Specialist
See the Director, Customer Support listing for more on why this position also hit BINGO.
Customer Success Manager
It's a neat, actually useful product, but there are some definite red flags in the job description, so I advise caution and strategic questions if you end up interviewing.
Enterprise Customer Success Manager
For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully.
Senior Manager, Moderation Operations, Trust & Safety
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Knowledge Management Lead, Trust & Safety Operations
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Quality Assurance Program Lead, Trust & Safety Operations
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Product Support Manager, Payments
Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.
Customer Success Manager
Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.
Threat Investigator, Child Safety
Considering the highly sensitive investigations required and the disturbing content involved, Meta doesn't talk at all about how they'll support the mental health of the person in this role.
Manager, Trust and Safety
My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products.
Customer Experience Associate
This job was mostly fine until we got to the "We're ideally seeking" section and then it was just downhill from there.
Patient Access Programs Operations Analyst
After the first two poorly-edited job descriptions, it's just funny now.
Patient Access Programs Operations Specialist
What is with all the "Poorly-edited job description requires attention to detail" winners lately?
Quality Assurance CX Specialist
Still no mention of benefits, still probably only offering $65k for an on-site non-entry level role in NYC.
Director of Customer Success
I'll give Mosiac props on owning their job descriptions – I definitely think a person wrote this.
Senior CX Strategy and Operations Manager
Job application is through Workday. My condolences.
