![Enterprise Customer Experience Manager](/content/images/size/w30/2024/07/Vimeo-logo-2.jpg)
Enterprise Customer Experience Manager
When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).
Roles that involve elements from both customer support and success, with product assistance taking place both pre- and post-sale. Assistance can be offered via email, phone, video conference, and/or social media.
When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).
Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding!
The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.
My first thought when looking at this company's Careers page was: "My god, they desperately need a middle-aged manager to decline their screentime requests an hour before bedtime."
Y'all know by now that it doesn't sit well with me when leadership roles are well-compensated and frontline roles are not.
That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company.
I don't see any major flags and that's a good salary range for an early career role.
Alma's job descriptions are pretty consistently great.
I think the pay is a little low for the level of work this role will be doing, but then I pretty much always think CX folks should be paid more.
You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.
This job was mostly fine until we got to the "We're ideally seeking" section and then it was just downhill from there.
I've gotten multiple reports of this being a shady company with especially shady hiring practices. It also appears the Department of Labor is investigating them over unpaid overtime hours for its contractors.
This seems intentionally worded to be confusing: "Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral."
We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.
Title/seniority are misaligned with the responsibilities of the role. Lots of flags in the "Who you are" section which makes me think this role would not be well supported.
Job application is through Workday. My condolences.
Our VP Customer Experience (CX) reports to the CEO and leads the three core teams delivering value across our entire customer portfolio - Customer Success, Professional Services and Global Technical Support.
Job application is through Workday. My condolences.