Enterprise Customer Experience Manager

Enterprise Customer Experience Manager

When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).

Vimeo | $86,400-$132,000

Steph's Notes:

The Customer Experience Team is seeking a thought leader

Look at me not noping right out of this nonsense. That's growth!

Design and implement customer experience initiatives that drive onboarding, adoption, retention, and organic growth

I realize Experience tends to be a catch-all discipline, but this duty feels very vague and hand-wavy to me.

Strong leadership and diplomatic stakeholder management skills

When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).

Strong project management skills, organization and attention to detail
A curious and, learning mindset

I swear to god: EVERY TIME, WITHOUT FAIL.


Original Job Description: Enterprise Customer Experience Manager

The Customer Experience Team is seeking a thought leader with experience in project organization and execution to build and manage the Managed Customer Experience program. This role will be responsible for improving onboarding, adoption, engagement and retention through execution of white glove, or managed, Customer Experience lead strategies. 

What you’ll do:

Skills and knowledge you should possess:

Bonus points (nice skills to have, but not needed): 

#LI-OZ1

Targeted Base Salary Range:  $86,400 to 132,000

The base salary range listed above is for candidates located in the U.S., including the New York City metro area.

At Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base.

Base salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! Other rewards may include bonus or commission, Restricted Stock Units (RSUs), paid time off, generous 401k match, wellbeing resources, and more.

About Us:

Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

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