Trust & Safety Analyst I
Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role.
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Helpdesk Analyst
Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.
Director, Trust & Safety
They mention that this role has global responsibilities a few times, and as much as I appreciate the close relationship with Support, considering the scale of the work, I think this should really be a VP-level title.
Manager, Trust and Safety
Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.
Customer Experience Lead
Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding!
Manager, Safety and Integrity Analysis
Putting this in Eh, It's Probably Fine because the salary is quite wide and I'd like to see the title be a bit more senior given the required qualifications, but otherwise it's nice to see a T&S JD written with such obvious care and skill.
Customer Support Specialist
I mean, I certainly dreamt of going to school for 4-6 years and earning a technical degree and THEN WORKING FOR ANOTHER 4+ YEARS to make $25 an hour for a company that won't even deign to give me a title that reflects the level of work I'm doing. WHERE DO I SIGN UP.
Support Engineer
Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool!
Customer Success Manager
Seems great. Job description includes a lot of personality and both the JD and the Careers page are informative while showing a lot of positive culture signals.
