Knowledgebase & Training Associate, CX
So...AI wrote this job description, and no one proofread / edited it? Cool.
So...AI wrote this job description, and no one proofread / edited it? Cool.
The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.
The duties of the role and title are badly misaligned – this should be a Director-level role.
Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.
Other than the casual ableism, this is a straightforward management role with a good compensation package.
If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.
Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)
This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
Maybe they should have had Siena review this job listing before they posted it.
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
I'm torn on this one. I don't think I've ever seen a Customer Support Intern anywhere else, so that Okta offers an intern program for this is very cool. But the fact that they don't say what the comp is makes me think they're just trying to get Support work on the cheap.
Seems like an interesting, thoughtfully conceived role.
As with the other two roles listed here, no salary given and no mention of benefits anywhere.
This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.
Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.
I'm posting this here because 1) A CX professional would absolutely kill it in this role, and 2) GET THAT MONEY.
Ah, so they want a discount manager. Cooooool.
This really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good.
I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that, again, the company doesn't address how they protect the mental health of those working in Trust & Safety.