![Manager, Trust & Safety Complex Investigations](/content/images/size/w30/2024/07/Turo-logo-2.jpg)
Manager, Trust & Safety Complex Investigations
Again, such efficiency at getting to BINGO! Also, after all those super-specific requirements, "must have ethics" is sincerely hilarious.
Again, such efficiency at getting to BINGO! Also, after all those super-specific requirements, "must have ethics" is sincerely hilarious.
Pay is shit, especially for onsite in LA, especially for a multi-lingual role.
I think Snap might be the first company since I've started doing Bad Job Bingo to actually mention anything about wellness for Trust & Safety team members, so it has that going for it. Unfortunately, it also has enough flags that it hits BINGO.
Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.
The salary is suspiciously wide, and, in my opinion, the low end is too low for a role this senior. Otherwise, it seems like a standard Trust & Safety Ops role.
I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio).
I'm upgrading this to Tread Carefully based on their wisdom, but I'm still concerned that the junior title and experience requirements coupled with the pretty senior job duties is not a great mix for success.
I was still mostly on board until I saw the salary. They want a discount engineer. LOL K!
I continue to wish that Anthropic would address how they're mitigating the mental health risks of Trust & Safety work, and there are some minor flags ("fast-paced environment," hello darkness my old friend), but it's a solid Eh, It's Probably Fine.
Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.
When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).
They mention that this role has global responsibilities a few times, and as much as I appreciate the close relationship with Support, considering the scale of the work, I think this should really be a VP-level title.
Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding!
Putting this in Eh, It's Probably Fine because the salary is quite wide and I'd like to see the title be a bit more senior given the required qualifications, but otherwise it's nice to see a T&S JD written with such obvious care and skill.
So this job closed and then re-opened at some point since early February. Which, uh, seems like not the greatest sign, you know?
See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.
The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.
All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.
How good are you at plastering on a smile while a middle-aged white dude is screaming at you?
Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool!
The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully.
Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.
This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.
I mean, I certainly dreamt of going to school for 4-6 years and earning a technical degree and THEN WORKING FOR ANOTHER 4+ YEARS to make $25 an hour for a company that won't even deign to give me a title that reflects the level of work I'm doing. WHERE DO I SIGN UP.