CoreWeave | $105,000-$135,000

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Steph's Notes:

All of the responsibilities in this job description are Head of/Director-level responsibilities, not those of a manager. They're trying to get a discount Head of Success Ops.

Strategic Leadership: Collaborate with the Senior Director of Customer Success to execute strategic initiatives. Provide data-driven insights and stay updated on industry trends to recommend improvements and maintain a competitive edge.

What the hell is the Senior Director of Customer Success doing, then?

Growth OpportunitiesThis role offers significant growth potential within the company as we continue to expand and mature. As the company scales, you'll have the opportunity to take on increased responsibilities, lead cross-functional projects, and potentially advance into leadership roles within the Customer Success organization.

This feels like some real bullshit, seeing as this person would already be in a fairly senior leadership role, and all the worse because it's in function and not in name.

Customer Success Expertise: Minimum of 2 years in Customer Success: with proven experience in building and scaling operations, developing efficient workflows, and implementing one-to-many (tech-touch) strategies. Strong understanding of customer journey mapping and best practices in a dynamic environment.

Tell me you have no idea who or what experience you're looking for without telling me you have no idea who or what you're looking for. Also: my "what the fuck?" face got more and more contorted as I read the rest of that bullet.

Also also, they want someone to do all of this for $105,000-$135,000. ALSO ALSO ALSO this question on the application in which they confess to knowing how fucking ridiculous this JD is:

Are you comfortable interviewing for the salary outlined in the job description ?

Ding ding ding, we have a (BINGO) winner.


Original Job Description: Customer Success Operations Manager

As the Customer Success Operations Manager, you will drive customer success by leading cross-functional collaboration efforts, managing the tech stack, and developing efficient processes to deliver exceptional customer-centric solutions and service. Additionally, you will develop comprehensive customer engagement strategies to foster product onboarding, adoption, and retention while focusing on continuous improvement and strategic leadership.

Responsibilities:

Work Conditions:

Experience:

Nice to Have:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,000-$135,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

What We Offer

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

Our Workplace

At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences.

For those who do not live within 30 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. Onboarding is essential to your success. New employees not based out of an office will be invited to attend onboarding training at one of our hubs within their first month of employment. We continue to foster a collaborative environment by bringing teams together quarterly.

California Consumer Privacy Act - California applicants only

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.

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