Director, Enterprise Digital Support
It's a call center director position at a corporate giant, so, you know. Do with that what you will.
A few flags popped up, but no serious ones.
It's a call center director position at a corporate giant, so, you know. Do with that what you will.
Other than the casual ableism, this is a straightforward management role with a good compensation package.
If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.
I'm posting this here because 1) A CX professional would absolutely kill it in this role, and 2) GET THAT MONEY.
I don't see any major flags and that's a good salary range for an early career role.
Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.
I was worried about doing this one, because I'm such a fan of the product, but Scribe's Careers page is really well done and the job description is mostly fine.
I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing).
Given the listed duties and that this position reports to the VP of Operations and will collaborate closely with senior leadership, it really needs to be more senior than a Senior Manager (I'm thinking at least a Director of Support, if not Head of).
The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for.
Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag.
Salary range is wide but high enough that I don't think anyone will really care.
This seems okay? They're honest about the fact the company's experimenting with what works and what doesn't, which I appreciate, and the pay is pretty good for a non-technical, actually mid-level manager role.
I think the pay is a little low for the level of work this role will be doing, but then I pretty much always think CX folks should be paid more.
Job description is thoughtful and well-written, benefits are excellent, and Careers page is clear and informative. This would be in Green Means Go except the salary range seems low for SF and NYC, especially considering they're wanting someone with a master's degree.
I always want to call attention to the fact that companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.
Same note as with the other T&S Lead role: companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.
The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from?
Don't love their use of "evangelize" in regards to working with stakeholders; there are plenty of alternatives for describing advocacy that don't have religious-extremist undertones.