Manager of Customer Success
I get that these roles will have some overlap, and seniority may be the biggest differentiator, but I dunno. It strikes me as odd and makes me wonder if they are entirely sure about the team's structure.
United Kingdom
Director of Customer Success
Hoo boy. Why does this read to me as "We will give you no resources, we will change the parameters of success constantly, and we will offer little to no support toward meeting your strategic goals. Good luck!"
Support Engineer
Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!
Manager of Technical Support
It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.
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Community Support Specialist
I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.
Support Team Lead
Overall, it's pretty clear they're looking for a discount manager, which is enough to put this in Tread Carefully.
Technical Support Engineer - UK
It's our job as leadership to create an environment of respect for our customer support teams among our customers. If things are so bad that you have to specify "professional resilience" in your candidates, that's a failure of leadership and the company, not in potential candidates.
Technical Support Engineer – L3
I understand that it's customary for there not to be salary transparency in international roles, but I refuse to excuse companies simply because they're not required to have it, *especially* when they claim to offer competitive salaries.
Customer Success Specialist, Financial Services
This role has the same weird (and ableist) culture signals as the other roles from this company. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
Customer Success Manager (B2B - Presales)
This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
Product Specialist
This role has the same weird (and ableist) culture signals as the Manager role. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
Product Specialist, Manager (Post Sales)
I'm just a girl, standing in front of a faceless company, asking them to stop saying this ableist bullshit.
Product Specialist, Manager (Pre Sales)
This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
Trust & Safety Lead
I know I sound like a broken record, but there's a misalignment between this role's duties and its title/seniority. Also, no salary transparency.
Technical Support Engineer
Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.
VP of Customer Success
Maybe they should have had Siena review this job listing before they posted it.
Director of Customer Success
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
Senior Director, Trust & Safety
Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.
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Customer Success & Transformation Manager
Listen this is nonsense but they're hiring a ton so just go to their website I'm gonna lay down on the floor for a minute
Enterprise Customer Success Manager
Overall, I like this company's approach to job descriptions. Of the few I've read, all were carefully and thoughtfully written, focusing on the skills and qualities needed for a candidate to be successful without being obnoxious.
Pricing Actuary
This job was so close to making it in Green Means Go! Unfortunately, they listed "competitive" comp without actually giving a number, so it missed out. Sad.
Customer Service Team Leader
This job is on Otta but isn’t listed on the company's website. But considering the Careers page is super bare-bones, that doesn’t necessarily mean anything.
Customer Escalations Engineer - Switching
Given the very different work locations, the lack of a comp range isn’t a red flag to me.
