Support Team Lead

Support Team Lead

Overall, it's pretty clear they're looking for a discount manager, which is enough to put this in Tread Carefully.

Arbor Education | £30,000-£35,000 (~$39,600-$46,000)

Steph's Notes:

This job was reader-submitted. Thanks!

I'm torn – it's rare to see salary transparency for international roles, so kudos to Arbor Education for sharing the salary and putting it up front: £30,000-£35,000 (~$39,600-$46,000). However, a lead position at that salary level is not great, and that's even before I look at the JD.

Overall, it's pretty clear they're looking for a discount manager, which is enough to put this in Tread Carefully. There are several other CX positions available as well.


Original Job Description: Support Team Lead

Location: Leeds

Salary: Â£30,000 - £35,000

About us

At Arbor, we’re on a mission to transform the way schools work for the better.

You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.

We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.

We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.

Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.

About the role

We are looking for a collaborative and analytical Support Team Lead to join our Customer Support team and motivate and manage the performance of one of our 1st line support teams. The remit and focus of the role is to track and drive performance in the team, while ensuring that they are providing an excellent customer experience. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re customer centric and a good team player, this is the role for you.

Core responsibilities

About you

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

Interview process

  1. Phone screen
  2. 1st stage
  3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com

Please note: We are unable to provide visa sponsorship at this time.

DepartmentCustomer SupportLocationsLeedsRemote statusHybrid Remote

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