Senior Customer Success Manager
Overall, it's a pretty straightforward Success position with decent pay. They don't mention benefits, which I'd address in the interview process, but otherwise it's a solid Eh, It's Probably Fine.
Illinois
Customer Onboarding Specialist
Since they're expecting candidates to operate on vibes only, so am I! And my vibes tell me this is a BINGO.
Global Head of Partner Support, Google Cloud
This whole JD is a sloppy mess, but hey, at least the pay's good?
Registered Customer Experience Representative
This one is somewhat better for having lower requirements, but still. Boo.
Customer Experience Representative, Advanced Services
I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?
Customer Experience Manager, Platinum Desk
Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.
Vice President, Customer Care
You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.
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Knowledge Strategist
Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).
Customer Experience & Service Transformation Management Manager
This job seems fine if very, very corporate.
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Senior Technical Writer
I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.
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Trust & Safety Analyst I
Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role.
Director of Customer Service (Support)
Company overall seems obsessed with "critical thinking" as an attribute, which makes me picture an office where people are, like, constantly running into closed doors. "Bob, Bob! She turned the doorknob! We're free! PUT HER RESUME ON THE TOP OF THE PILE."
Senior Director, Trust & Safety
Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.
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Cable Support Specialist
I'll take "What job description was written by AI?" for $400, Alex.
