Roles labeled as supervisor, lead, or manager, or that involve leading one or more individual contributors and being responsible for their professional development and work products.
For roles in companies like these, upsides for some can be downsides for others: they're often really old-school working environments that tend to favor stability over rapid innovation. You skip a lot of the startup bullshit, but obviously, Business Granddaddies come with their own kind of bullshit.
This role will already be leading the whole Support function, that it's not already at least a manager-level role is, frankly, absurd.
There are two different job titles in this job description, Manager, Customer Success and Customer Success Manager. Which one refers to this role specifically? Your guess is as good as mine.
I get that these roles will have some overlap, and seniority may be the biggest differentiator, but I dunno. It strikes me as odd and makes me wonder if they are entirely sure about the team's structure.
While this feels like it could be a young company still trying to figure out its culture and hiring practices, there are still some red flags that are hard to ignore, so I think it still belongs in Tread Carefully.
Seems like an awesome role with equally awesome pay.
I'm surprised that they provide a salary range for their frontline role but not for this manager role. The way the bullet is phrased makes me wonder if it's a genuine, accidental oversight, but regardless – the lack of salary transparency means this has to go into Tread Carefully.
Not much to say about this one except that I'm irritated this leadership role is salaried and more adequately compensated while the frontline roles are not. That's some bullshit, Ramp.
Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.
This is the job description equivalent of that "This is fine" cartoon.
It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.
Assuming this isn't just for show and they really are rewarding existing employee work and loyalty, it seems like a green flag to me. Overall, this is a clear job description and I see nothing but positive culture signals, so I'm throwing this in Green Means Go!
This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here.
Would be in Eh, It's Probably Fine if not for the lack of salary transparency. It's your own fault, Airbnb.
Looks like an interesting, meaty role, and I see no major flags. Pay is fantastic.
Love how these companies are independently committing to the theme this week.
The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.
Seems like a pretty straightforward role with no major flags. The salary is, of course, Netflix generous.
Overall, it's pretty clear they're looking for a discount manager, which is enough to put this in Tread Carefully.
This job seems fine if very, very corporate.
These companies do know that no one's forcing them to build their cultures 20,000 leagues under the sea, right? Come out of the water. It's nicer up here.
Well, we're certainly building a narrative here, aren't we?
This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
I'm just a girl, standing in front of a faceless company, asking them to stop saying this ableist bullshit.
