Manager, Customer Service

Manager, Customer Service

I'm surprised that they provide a salary range for their frontline role but not for this manager role. The way the bullet is phrased makes me wonder if it's a genuine, accidental oversight, but regardless – the lack of salary transparency means this has to go into Tread Carefully.

86 Repairs | Competitive comp not given

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This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

At the heart of our company lies our Customer Service team, the driving force behind an exceptional customer experience. We are a rapidly scaling tech startup, and our team members are the power users of BOH, our cutting-edge software solution tailored to meet the evolving needs of our restaurant clients.

It's sad that a company speaking highly of its customer service team is notable, but since it is, I always like to highlight it when I see it.

This role requires precision, the ability to manage complex relationships, and a calm demeanor under pressure. It's not easy, but it’s rewarding—because solving problems for our customers is what we’re all about.

This is a good way to phrase this and be honest about the working conditions.

I'm surprised that they provide a salary range for their frontline role but not for this manager role; it's usually the other way around. The way the bullet is phrased makes me wonder if it's a genuine, accidental oversight, but regardless – the lack of salary transparency means this has to go into Tread Carefully.


Original Job Description: Manager, Customer Service

Our Company

86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved thanks to technology (think: online ordering, point-of-sale), repairs and maintenance (R&M) kept the status quo…

Until we came along.

86 launched an R&M management platform built for the restaurant industry in 2018. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs.

Our Community

86ers are thoughtful, ambitious, and creative folks working together across 20+ states and several time zones. We have restaurant industry veterans and non-industry folks alike. We believe the strength of our team can’t be contained by the four walls of an office, so we’re fully remote. 

We're looking for sharp people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with rapid change and are excited to build a company together. We don’t have it all figured out, so we need team members who thrive on new challenges.

Our Commitment

The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, and background in everything we do. 

Historically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent.

Our Customer Service Team

At the heart of our company lies our Customer Service team, the driving force behind an exceptional customer experience. We are a rapidly scaling tech startup, and our team members are the power users of BOH, our cutting-edge software solution tailored to meet the evolving needs of our restaurant clients. From delivering a seamless intake experience to troubleshooting, asset verification, warranty checks, parts ordering, and vendor coordination, our team is dedicated to resolving issues and ensuring customer satisfaction. This role requires precision, the ability to manage complex relationships, and a calm demeanor under pressure. It's not easy, but it’s rewarding—because solving problems for our customers is what we’re all about.

The Role

We’re looking for a talented and passionate leader to join our management team and help guide our best-in-class, 24/7/365 customer service team. In this role, you’ll be responsible for:

Qualifications

Strong Candidates

If you’re ready to take on a challenging and rewarding leadership role in a fast-paced, dynamic environment, we want to hear from you! Join us and help us continue to deliver exceptional service to our customers while growing with a company that values innovation, collaboration, and customer satisfaction.

We do not require

Compensation & Benefits

Interview Process  

We ask every candidate to go through the same interview process to ensure we are equally evaluating folks. That process typically includes:

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