Support Specialist
Otherwise, it seems like an interesting role, but I'm disappointed there's no salary transparency and that they ask for desired salary in the application. I thought you were better than that, BetterCloud!
Technical & Engineering
Roles that involve reactively assisting customers with highly technical problems or with using highly technical products. Technical assistance is usually offered via email, phone, or video conference.
Head of Technical Support
Friends. You're in sales. You know pretty words like "competitive," "generous," and "comprehensive" mean nothing unless there's data to back them up. What are the numbers? Tell me the numbers!
Technical Support Specialist - Tier 1
All of this is just a red flag. No information about what supports the Teir 1 team receives, which makes me think they shouldn't expect to receive any, which is just bad news.
Founding Support Engineer
This is essentially a Director role with engineer duties, and right now, the salary is only compensating for one of those things.
Technical Support Engineer
I don't know, y'all; my spidey sense is tingling with this one. It could be nothing, but just...tread very carefully.
Support Engineer
Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.
Support Engineer
Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.
Support Engineer
Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.
Support Engineer
Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!
Support Engineer
Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!
Support Engineer
Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!
Support Engineer
Y'all. They just...describe what they want. They're not asking for "intelligent rockstars!" I'm verklempt.
Manager of Technical Support
It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.
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Technical Support Engineer (L5)
Seems great, and the salary is amazing.
Senior Manager, Technical Customer Support
These companies do know that no one's forcing them to build their cultures 20,000 leagues under the sea, right? Come out of the water. It's nicer up here.
Support Engineer
No salary transparency and some interesting culture signals put this in Tread Carefully.
Technical Support Engineer - UK
It's our job as leadership to create an environment of respect for our customer support teams among our customers. If things are so bad that you have to specify "professional resilience" in your candidates, that's a failure of leadership and the company, not in potential candidates.
Technical Support Engineer – L3
I understand that it's customary for there not to be salary transparency in international roles, but I refuse to excuse companies simply because they're not required to have it, *especially* when they claim to offer competitive salaries.
Technical Support Representative
I'm on the fence about Drata's "rules" – on the one hand I appreciate the rules are highly visible and clear. But there are also more elements of toxic startup philosophy than I am personally comfortable with.
Customer Success Engineer II
I was still mostly on board until I saw the salary. They want a discount engineer. LOL K!
Customer Support Specialist
I mean, I certainly dreamt of going to school for 4-6 years and earning a technical degree and THEN WORKING FOR ANOTHER 4+ YEARS to make $25 an hour for a company that won't even deign to give me a title that reflects the level of work I'm doing. WHERE DO I SIGN UP.
Support Engineer
Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool!
Senior Technical Support Engineer
This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.
Lead Support Engineer
The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.
