Knowledgebase & Training Associate, CX
So...AI wrote this job description, and no one proofread / edited it? Cool.
"Competitive" comp not given
Psych Support Operations Manager
The duties of the role and title are badly misaligned – this should be a Director-level role.
Support Operations Manager
Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.
VP of Customer Success
Maybe they should have had Siena review this job listing before they posted it.
Director of Customer Success
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
Customer Success Manager
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
Director of Central Support
If I score this strictly, it could be a BINGO, but I'm not going to. Honestly, for the right person, going in with their eyes open (and assuming the pay doesn't suck)? It could be an interesting, meaty role.
Senior Manager, Member Services and Customer Retention
And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE.
Customer Success Manager
This job description (JD) is 2-3 times longer than the Director of Customer Success JD, despite the role supposedly being much less senior. It's just weird.
Director of Customer Success
I had high hopes for this one, but the "energy" verbiage, the positivity stuff, calling health and dental a "perk" instead of the very important benefits you offer your employees in exchange for their labor...it leaves a bad taste in the mouth, you know?
Customer Success Manager
It's a neat, actually useful product, but there are some definite red flags in the job description, so I advise caution and strategic questions if you end up interviewing.
Sr. Customer Experience (CX) Operations Manager
You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.
Customer Experience Representative
I've gotten multiple reports of this being a shady company with especially shady hiring practices. It also appears the Department of Labor is investigating them over unpaid overtime hours for its contractors.
Manager of Customer Support
The application requires you to create an account with Dayforce, which seems like an even more corporate Workday, which I honestly didn't think was possible.
Customer Success Manager, Public Sector
Y'all, the Company Careers page BINGOed before I even got to the job description, which actually looks fairly normal (if only available on LinkedIn). Not that I think y'all are doing this, but if anyone is, this is a really good example of why you can't just apply to a role based off a job listing.
Director of Customer Success
I'll give Mosiac props on owning their job descriptions – I definitely think a person wrote this.
