CX Systems Administrator III
Seems like an interesting role that doesn't come up often. We have the usual suspects ("fast-paced, dynamic environment," hello darkness, my old friend), but otherwise, nothing especially worrisome.
Other
Roles related to customer experience but that don't easily fall into one of the other CX categories, such as IT, UX, product, marketing, or content roles.
Senior Manager, Risk and Compliance Operations
This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here.
Helpdesk Analyst
Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.
Senior Technical Support Specialist
This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role.
Sr. Executive Assistant - CCO
Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.
Sr. Director, Chief of Staff to CCO
I'm posting this here because 1) A CX professional would absolutely kill it in this role, and 2) GET THAT MONEY.
Senior Consultant
Holy shit, SO MANY RED FLAGS, SO FAST. This is the most unhinged job description I've ever reviewed.
Senior Manager, Member Services and Customer Retention
And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE.
Head of Business Operations
Do not do a shot every time you read the words "competent" or "competence." You will die of alcohol poisoning.
Customer Trust Manager - Complaints
I can't decide if quoting Albert Einstein in a job description is cute or weird. I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week!
Privacy Operations Specialist
The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from?
Patient Access Programs Operations Specialist
What is with all the "Poorly-edited job description requires attention to detail" winners lately?
Patient Access Programs Operations Analyst
After the first two poorly-edited job descriptions, it's just funny now.
Quality Assurance CX Specialist
Still no mention of benefits, still probably only offering $65k for an on-site non-entry level role in NYC.
Principal, Customer Strategy
Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process).
Pricing Actuary
This job was so close to making it in Green Means Go! Unfortunately, they listed "competitive" comp without actually giving a number, so it missed out. Sad.
Senior Manager, BPO Strategy & Operations
Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC.
