Senior Manager, Member Services and Customer Retention

Senior Manager, Member Services and Customer Retention

And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE.

Varsity Tutors | "Competitive" comp not given

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

Another careers page that feels like a parody of careers pages.

27 people listed on the leadership page and not a single Black leader among them.

Every page I look at on this website makes the company feel progressive scammier. The Culture page is particularly funny – maybe they can use their proprietary AI to make their Leadership Principles grammatically correct (or actually make them make sense).

Ability to work evenings and weekends dependent upon schedule needs

Nope!

Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes

And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE. (Also, this is listed as a qualification. Just...yikes all over that.)

LOL Of course they don't list the "competitive salary." OF COURSE.

There are other CX roles open at this company but I can't bring myself to care enough to look at them.


Original Job Description: Senior Manager, Member Services and Customer Retention

Overview

Varsity Tutors, a Nerdy company, is looking for a Senior Manager, Member Services and Customer Retention to help develop and optimize company operations in a vertically integrated marketplace. We are seeking a Senior Manager with operations experience in people leadership, process improvement, project management.

This role will lead and manage a portion of the Retention Team, as well as drive efficiencies and accelerate process-based initiatives within the company. This individual will own building better processes, tools, and reporting to create better operational discipline and high-quality customer interactions.

About Nerdy

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study.

Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/.

Qualifications

Responsibilities

Varsity Tutors Leadership Competencies

Customer obsession * Bias for action * Accountability * Stewardship * Think big * Remove friction * Gather data and use information * Intellectual curiosity * Comfort with ambiguity * Build teams

Benefits

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)

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