Community Manager
I'm going to say Tread Carefully for this one, balancing a mostly normal JD with my concerns about company culture.
Closed
Roles that are no longer accepting applications but that are kept for archival purposes.
Director, Critical Accounts Support
Either something is in the water all of these companies are drinking, or they're all using AI to write these JDs. Are they just not reading what's been written at all? For fuck's sake.
Technical Support Operations Manager
I do like their focus on actually pitching themselves to candidates as a good place to workâthat's refreshing, especially after the stinkers in BINGO and Seriously, Maybe Don't.
Customer Support Manager - Flex
You are an HR company. Why can't you define what a fast-paced environment means? I'd think you'd be better at this.
Technical Support Team Lead
Pitiful. I see they only care that you're eating at work. Go home to your family and be hungry, I guess.
Community Enablement Lead
This seems like an interesting Community role with a sizeable dash of Education, and I see no flags. Pay is great. Green Means Go!
Customer Success Manager, Fintech/BNPL
I was just thinking how unusual it is for Success roles to appear in the Green Means Go category, and now we have two. Neat!
Manager, Customer Success Management
Seems great. We get a little more information about the seniority of this role, so I don't really have any concerns about the responsibilities, and the pay seems great for the region.
Product Support, Bridge
This role is very similar to the other Product Support Specialist role, and so I have the same questions about leveling. But again, everything else is good, and the pay range makes sense for what seems to be a slightly more senior role.
Customer Support Specialist
Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever."
Customer Support Specialist (Product Expert)
I don't even remember which job I was supposed to be rating. Goddamn. Oh right, Customer Support Specialist. I'm sure this will be *fine.*
Support Engineer
Well, that's some bullshit! Especially for a hybrid role in Denver. BINGO.
Customer Support Specialist
This pay sucks. And for a hybrid role, it sucks way fucking more. BINGO.
Product Support Analyst, EDI & API
Given the unusual schedule expectations and the very specific technical skills and experience required for this role, that salary range is not great. I mean, with the poor job market, they'll probably be able to hire someone at that comp, but. I'm not impressed. Tread Carefully.
Director, Customer Support
Having said all that, this role's responsibilities are well-scoped and make sense for a Director role, as do the requirements, which distinguish it well enough from the VP position. If it weren't for the lack of salary transparency, this would still go in Eh, It's Probably Fine, but alas.
VP, Customer Operations
Yet again, what would otherwise be a solid Eh, It's Probably Fine is getting thrown into Tread Carefully instead because there is no comp given. I guess I have job security after all?
Global Support Manager
Damn, I think this would be a high Eh, It's Probably Fine if it had salary transparency, but it doesn't. That's a big bummer, because I think there are a lot of positive cultural signals, and it would be a fun, meaty role for the right person. I reluctantly place this in Tread Carefully.
Content Moderator
The pay is okay â $25 per hour for what appears to be a remote, entry-level role is good. And having started myself in CX as a contract content moderator, I can say it's a good way to get your foot in the door in Trust & Safety or CX.
Manager, Customer Service (Canada)
Whatever. You know what I'd say here if I weren't so goddamned tired. You know, from all the fucking capitalism.
Technical Writer III
Not much to say about this one; the duties and qualifications seem pretty straightforward, and the salary is decent for a Docs role. Solid Eh, It's Probably Fine.
Senior Technical Support Engineer - Shifted Workweek
Well, this was fine until I got to the last bit of the required qualifications and basically all of the preferred quals section. For a senior technical role like this, $83,500-$100,000 is poor compensation. Throwing this in Tread Carefully.
Manager, Technical Support - Shifted Work Week
The duties are well-articulated and reasonable for the role. I think it really is fine? And the requirements are all normal too, the benefits section actually contains benefits, and the salary is great at $115,000 - $143,000.
Director, Customer Service and Operations
I mean, the comp is $140,000-$180,000, but that doesn't seem nearly enough for a role that's running CS, Ops, IT, HR, and maybe also the rest of the company?
Customer-Facing Project Manager
The biggest problems are 1) they fall into the "it's a benefit to work here!" trap, and 2) they claim a competitive compensation package without actually sharing what the comp is. The latter, of course, means that this is a Tread Carefully job.
