![Head of Customer Experience](/content/images/size/w30/2024/06/passportglobal_logo.jpeg)
Head of Customer Experience
The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.
Roles that are no longer accepting applications but that are kept for archival purposes.
The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.
All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.
How good are you at plastering on a smile while a middle-aged white dude is screaming at you?
This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
I mean, I certainly dreamt of going to school for 4-6 years and earning a technical degree and THEN WORKING FOR ANOTHER 4+ YEARS to make $25 an hour for a company that won't even deign to give me a title that reflects the level of work I'm doing. WHERE DO I SIGN UP.
The company sounds fine and they have a solid Careers page. However, based on the job description, it's not totally clear why this is a Director-level role, and some of the job duties don't fit with a Success role.
I will say, "the ability to communicate effectively and persuasively is required" in a substance abuse disorder treatment environment made me pause (it sounds vaguely salesy, which is a little gross given the subject matter).
This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role.
So...AI wrote this job description, and no one proofread / edited it? Cool.
The duties of the role and title are badly misaligned – this should be a Director-level role.
The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
Maybe they should have had Siena review this job listing before they posted it.
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.
This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.
It's a call center director position at a corporate giant, so, you know. Do with that what you will.
One day I'll have a whole Bad Job Bingo session without a SaaS company claiming to change the world but TODAY IS NOT THAT DAY
Other than the casual ableism, this is a straightforward management role with a good compensation package.
Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.