Head of Customer Support
One day I'll have a whole Bad Job Bingo session without a SaaS company claiming to change the world but TODAY IS NOT THAT DAY
No comp given
Customer Experience
My first thought when looking at this company's Careers page was: "My god, they desperately need a middle-aged manager to decline their screentime requests an hour before bedtime."
Customer Engineer
THIS IS NOT SUPPORT ENGINEER WORK. Is something in the water? Is Venus in retrograde? Am I in the Upside Down? WHAT IS HAPPENING.
Technical Support Engineer
Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.
Knowledge Base Specialist
This actually seems like a fairly well-scoped role, but the lack of salary transparency and culture issues that surfaced in the Head of Support role put this in Tread Carefully.
Customer Support Program Management Intern (Summer 2024)
I'm torn on this one. I don't think I've ever seen a Customer Support Intern anywhere else, so that Okta offers an intern program for this is very cool. But the fact that they don't say what the comp is makes me think they're just trying to get Support work on the cheap.
Trainer and Content Manager
As with the other two roles listed here, no salary given and no mention of benefits anywhere.
Implementation Product Specialist - Fire Documentation/ePCR - Canada
As with the Director of Support role, no comp given, no mention of benefits anywhere.
Director of Support
This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.
Customer Success Intern (Summer 2024)
Same concerns as with the Support Intern position – no indication of what the pay is or even if the internship is paid at all.
Support Operations Manager
I'm extremely confused. Maybe they posted the wrong job description under this job title?
Customer Success and Solutions Engineer
I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing).
Director of Customer Service (Support)
Company overall seems obsessed with "critical thinking" as an attribute, which makes me picture an office where people are, like, constantly running into closed doors. "Bob, Bob! She turned the doorknob! We're free! PUT HER RESUME ON THE TOP OF THE PILE."
Director of Customer Support
Duties are pretty standard for a role like this, as are the qualifications. What's frustrating is the lack of standard info, like salary, benefits, or even normal hints about the rest of the company, so I'm putting it in Tread Carefully.
Customer Service Representative
This one originally appeared in Tread Carefully but I got word from a reader that it might just be a scam. Approach with extreme caution.
Customer Support Lead
There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.
Support Associate
I think there's a lot of performance about culture happening on Pulley's Careers page, especially considering the explanation of culture they link to is a Twitter thread from 2020.
Director of Technical Support
Uh. Buckle in, my friends, because this one is A RIDE.
Enterprise Customer Success Manager
For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully.
Customer Success Specialist
Not clear if it's US-Remote or Remote-Worldwide. Misalignment between duties/requirements and title/seniority. No mention of benefits anywhere that I can find, and application asks for desired pay.
Technical Support Engineer
I think maybe I drank a really bad batch of coffee because nothing makes sense anymore.
Supervisor, Customer Success
Basically a can of Chock Full O' Nopes.
