Senior Customer Success Manager
Overall, it's a pretty straightforward Success position with decent pay. They don't mention benefits, which I'd address in the interview process, but otherwise it's a solid Eh, It's Probably Fine.
Overall, it's a pretty straightforward Success position with decent pay. They don't mention benefits, which I'd address in the interview process, but otherwise it's a solid Eh, It's Probably Fine.
Blah blah woof woof capitalism, but a company that wants to use you to build private wealth for others but won't deign to tell you what the compensation package is is especially hypocritical and I just cannot (Farther for me, but not for thee?).
Since they're expecting candidates to operate on vibes only, so am I! And my vibes tell me this is a BINGO.
This whole JD is a sloppy mess, but hey, at least the pay's good?
This one is somewhat better for having lower requirements, but still. Boo.
I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?
Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.
You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.
It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.
Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).
This job seems fine if very, very corporate.
I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.
Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role.
I was still mostly on board until I saw the salary. They want a discount engineer. LOL K!
Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.
The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.
This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
Other than the casual ableism, this is a straightforward management role with a good compensation package.
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.