Texas

Mar 17, 2026

Director, Customer Operations

Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Feb 23, 2026

Customer Support Specialist

Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever."

Oct 20, 2024

Senior Customer Success Manager

Overall, it's a pretty straightforward Success position with decent pay. They don't mention benefits, which I'd address in the interview process, but otherwise it's a solid Eh, It's Probably Fine.

Oct 20, 2024

Client Experience Associate

Blah blah woof woof capitalism, but a company that wants to use you to build private wealth for others but won't deign to tell you what the compensation package is is especially hypocritical and I just cannot (Farther for me, but not for thee?).

Oct 20, 2024

Customer Success Manager, Mid-Market

Still just vibes, still a BINGO.

Oct 20, 2024

Customer Onboarding Specialist

Since they're expecting candidates to operate on vibes only, so am I! And my vibes tell me this is a BINGO.

Oct 6, 2024

Global Head of Partner Support, Google Cloud

This whole JD is a sloppy mess, but hey, at least the pay's good?

Sep 8, 2024

Registered Customer Experience Representative

This one is somewhat better for having lower requirements, but still. Boo.

Sep 8, 2024

Customer Experience Representative, Advanced Services

I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?

Sep 8, 2024

Customer Experience Manager, Platinum Desk

Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.

Sep 1, 2024

Vice President, Customer Care

You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.

Aug 31, 2024

Manager of Technical Support

It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.

Aug 25, 2024

Knowledge Strategist

Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).

Aug 24, 2024

Customer Experience & Service Transformation Management Manager

This job seems fine if very, very corporate.

Aug 15, 2024

Senior Technical Writer

I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.

Jun 30, 2024

Trust & Safety Analyst I

Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role.

Jun 30, 2024

Customer Success Engineer II

I was still mostly on board until I saw the salary. They want a discount engineer. LOL K!

Jun 30, 2024

Manager, Trust and Safety

Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.