Flodesk | $60,000-$75,000
Steph's Notes:
Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role.
Original Job Description: Trust & Safety Analyst I
Flodesk is one of the world’s fastest-growing email marketing companies, built to help creators sell online and design emails that people love to get. Our commitment to small business owners is to create simple and intuitive tools that help them grow, nurture, and monetize their email list.
We’re a remote-first company headquartered in San Francisco, California, with a team that reflects the diversity and creativity of the people we serve. Join our mission to level the playing field for small business owners through good design!
Join our Member Experience team where you'll play a role in protecting the Flodesk platform and members from fraudulent or suspicious activities within our customer base. As a Trust & Safety Analyst I, you will report to the Director of Member Experience & Safety, work amongst a growing team of Trust & Safety Analysts, and collaborate with Member Experience professionals. The role includes a blend of areas across email abuse, payment review, account security, and general adherence to Flodesk Terms of Service.
What you'll do:
- Take actions to deter fraudulent activities across the range of Flodesk products and features (email, checkout, etc).
- Identify trends, conduct deep dive investigations, and provide feedback to management on initiatives that could prevent future issues.
- Communicate with customers to ensure transparency around the review process and assist them in completing required actions.
- Meet quality assurance expectations in customer interactions.
- Collaborate with our Data team to ensure that the Trust and Safety metrics we track are actionable and lead to an achievable strategy.
- Process payment disputes in coordination with our members to mitigate loss to the business and adverse impacts to customer accounts.
- Stay informed and educated on Flodesk products and services to ensure compliance with external regulations / requirements.
What you bring:
- 3 or more years of experience in a customer facing role preferred but not required (collections, technical support, etc.)
- 1 or more years of experience in fraud related roles preferred but not required (compliance, fraud analyst, etc.)
- Previous Trust and Safety experience is preferred by not required
- Can handle sensitive content issues, including but not limited to graphic content, offensive or derogatory language, child safety, and other potentially objectionable material
- Understanding of abuse trends specific to US cultural norms and sensitivities
- Effective communicator who can tailor their delivery of content based upon diverse learning styles.
What we bring:
- $60,000 - $75,000 base salary
- Fully paid health insurance
- 16 weeks paid parental leave
- Unlimited flexible time off
- 401k match (US employees only)
- A team that values diversity and inclusion with a leadership team that's 70% women; 85% underrepresented minorities
Flodesk is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email people@flodesk.com
Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Flodesk collects and uses personal information to California consumers who apply for employment with Flodesk. If you are employed by Flodesk, refer to the Employee Handbook for additional information. For any questions about this notice, please contact People@flodesk.com.
Personal Information Flodesk Collects:
Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information. Any other information you provide as a part of recruitment, job application, or interview process.
Purposes for Collecting Personal Information:
To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.
