Manager, Customer Success (East Coast)
Other than the casual ableism, this is a straightforward management role with a good compensation package.
Success
Roles that involve proactively helping customers onboard to a product post-sale, and helping customers use the product to the greatest effect. Success assistance is usually offered via email, phone call, and/or video conference.
Senior Customer Success Manager, Enterprise Accounts
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
VP of Customer Success
Maybe they should have had Siena review this job listing before they posted it.
Director of Customer Success
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
Customer Success Manager
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
Implementation Product Specialist - Fire Documentation/ePCR - Canada
As with the Director of Support role, no comp given, no mention of benefits anywhere.
Customer Success Intern (Summer 2024)
Same concerns as with the Support Intern position – no indication of what the pay is or even if the internship is paid at all.
Senior Manager, Strategic Customer Success
So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first?
Enterprise Customer Success Manager
For a hybrid role in NYC, that seems like a low salary range. And there's a *new* two-for-one! Amazing, monday.com over here disrupting corporate red flags, love it.
Director of Customer Success, Mid Market
Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.
Customer Success Specialist
I was worried about doing this one, because I'm such a fan of the product, but Scribe's Careers page is really well done and the job description is mostly fine.
Customer Success and Solutions Engineer
I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing).
Senior Customer Success Manager
I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.
Principal Customer Success Manager
Now I'm drinking because it feels like I'm having a wake for whomever they convince to take this job.
Senior Customer Success Manager
Other than the product being a dystopian nightmare and the fact that "View Open Positions" just directs back to LinkedIn, the job itself is okay. There's a misalignment between the duties of the role and the job title, and the salary is oddly wide. I think this goes firmly in Tread Carefully.
Customer Success Manager
This job description (JD) is 2-3 times longer than the Director of Customer Success JD, despite the role supposedly being much less senior. It's just weird.
Director of Customer Success
I had high hopes for this one, but the "energy" verbiage, the positivity stuff, calling health and dental a "perk" instead of the very important benefits you offer your employees in exchange for their labor...it leaves a bad taste in the mouth, you know?
Customer Success Manager
It's a neat, actually useful product, but there are some definite red flags in the job description, so I advise caution and strategic questions if you end up interviewing.
Enterprise Customer Success Manager
For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully.
Customer Success Specialist
Not clear if it's US-Remote or Remote-Worldwide. Misalignment between duties/requirements and title/seniority. No mention of benefits anywhere that I can find, and application asks for desired pay.
Customer Success Manager
Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.
