Bland AI | $140,000-$170,000
Steph's Notes:
Wow, what a thing to name your company. Although I just know there was a conversation at some point where someone advised, "Just name it Bland AI! It'll seem less threatening!"
Unfortunately, the branding doesn't work. This product seems like a nightmare.
- I'm trying to come up with a response to this that isn't just telling them to go fuck themselves, but I can't. So this is me not telling them to go fuck themselves.
- Maybe don't have AI make your website without review.
- These guys are definitely going to require attention to detail, aren't they?
We are a start-up, and we need people who understand what that means.
Sure. What does that mean, Bland AI?
We aren't a super traditional team, but we are an extremely effective one. We love unique backgrounds, hardworkers, and intelligent people who take pride in everything they do.
They really are bland if they can't come up with something better than "we don't want witless malingerers."
You pay attention to small details
Bland and predictable.
If you don't have the perfect experience that is fine! We're a bunch of drop-outs and hackers
Because a bunch of drop-outs is who you want in control of an AI voice product that can be used to do little things like influence elections and defraud people.
Working at a start-up is really hard.
Where's that "Startups are hard!" Barbie when you need her?
We work a lot and we figure things out on the fly.
I get that this is BJB and we're talking about jobs and hiring. I do. I really do. But I just--okay, I need a moment. For just this minute, can we stop and acknowledge that this is a perfect example of everything that is often wrong with Tech in general and how we approach AI specifically? Can we just acknowledge that generative AI is really fucking dangerous even in the hands of incredibly educated and careful people and that maybe it is recklessly, unforgivably irresponsible to allow 20-somethings who appear to have no professional experience before 2022 to be in charge of AI products that could destabilize democracies? COULD WE MAYBE JUST ACKNOWLEDGE THAT FOR A MILLISECOND OH MY FUCKING GOD–
I'm back. I'm fine. Everything's fine.
I'm putting this in Seriously, Maybe Don't purely because of how fucking terrifying it is.
Original Job Description: Customer Success Manager
About Bland.ai
At Bland.ai, our goal is to empower enterprises to make AI-phone agents at scale. Based out of San Francisco, we're a quickly growing team striving to change the way customers interact with businesses. We are backed by some of Silicon Valley's finest; Including founders of Twilio, Affirm, ElevenLabs, and many more.
-This is a full-time hybrid role in San Francisco
Role description:
This is a full-time role located in San Francisco, CA, though it is ok to be remote sometimes! As a Customer Success Manager at Bland, your primary responsibility will be ensuring the success of our enterprise customers as they go live with their AI phone agents. You will help with prompting, integrations, and directly with customers to find out what they need in order to succeed. This is a hands on, customer facing role. We are a start-up, and we need people who understand what that means.
We aren't a super traditional team, but we are an extremely effective one. We love unique backgrounds, hardworkers, and intelligent people who take pride in everything they do.
Things you might do:
- Onboard enterprise customers, helping with initial prompting, integrations, and set-up.
- Weekly check-in calls with project leaders, weekly workshops with engineers.
- Anything the customer needs, we make happen, your job is to make sure that happens every day.
You will…
- Work closely with our engineering and sales teams to better understand our customers needs and how we can ensure their success.
- Build conversational pathways for and with our customers.
- Spend time on customer calls, providing support to sales.Required skills and Experience:
- You have a minimum of 2+ years of work experience in customer success, sales engineering, software engineering, or a similar position.
- You have experience with AI/ML applications, and are comfortable with prompt engineering.
- You have a minimum of 1+ years in a customer facing engineering role, ideally in enterprise settings.
- You are obsessed with ensuring customers are successful.
- You pay attention to small details and enjoy collaborating cross-functionally on a small team.
- You are fairly comfortable working full-stack, from building React components to developing APIs to integrating with third party services.
- You are comfortable working outside the typical 9-5 hours, this position will involve being available at odd hours.
Bonus Points
- Experience in building enterprise level for AI Services
- Experience with LLMs
- Experience at a start-up
Benefits and Pay
- Healthcare, dental, vision, all the good stuff.
- OTE $140,000-$170,000
- Every tool you need to succeed
- Equity
If you don't have the perfect experience that is fine! We're a bunch of drop-outs and hackers
Working at a start-up is really hard. We work a lot and we figure things out on the fly.
