Florida
Customer Onboarding Specialist
Since they're expecting candidates to operate on vibes only, so am I! And my vibes tell me this is a BINGO.
Global Head of Partner Support, Google Cloud
This whole JD is a sloppy mess, but hey, at least the pay's good?
Customer Success Manager
And by "ability to work under pressure" they mean okay with slowly being crushed under the weight of expectations, inexperience, and your 300-500 accounts until you're a tiny, person-shaped material denser than osmium.
Customer Onboarding Manager- LATAM
Otherwise, it seems like a straightforward onboarding role, but accessibility issues and lack of salary transparency puts it squarely in Tread Carefully.
Customer Experience Lead
Not much to say about this one except that I'm irritated this leadership role is salaried and more adequately compensated while the frontline roles are not. That's some bullshit, Ramp.
Customer Experience Agent
I don't know about Miami, but $46.8K – $55K is shitty pay for a non-entry-level fintech support role in New York, even if it's remote.
Registered Customer Experience Representative
This one is somewhat better for having lower requirements, but still. Boo.
Customer Experience Representative, Advanced Services
I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?
Customer Experience Manager, Platinum Desk
Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.
Vice President, Customer Care
You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Manager of Technical Support
It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Knowledge Strategist
Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).
Customer Experience & Service Transformation Management Manager
This job seems fine if very, very corporate.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Senior Technical Writer
I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Customer Success Training Specialist
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
Manager, Customer Success (East Coast)
Other than the casual ableism, this is a straightforward management role with a good compensation package.
Customer Success Manager
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
Senior Director, Trust & Safety
Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Multiple Positions
Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.
