Canada

Aug 31, 2024

Manager of Technical Support

It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.

Aug 30, 2024

Community Support Specialist

I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.

Aug 25, 2024

Voice of Customer Manager

Seems like a neat role, although I do wish the salary range was higher.

Aug 25, 2024

Customer Success Operations Manager

Assuming this isn't just for show and they really are rewarding existing employee work and loyalty, it seems like a green flag to me. Overall, this is a clear job description and I see nothing but positive culture signals, so I'm throwing this in Green Means Go!

Aug 25, 2024

Premium Support Associate

Not being clear about salary upfront wastes everyone's time and demonstrates a lack of respect for a candidate's experience. (This is true regardless of where in the world the role is based.) All that to say: show me the money, Airbnb.

Aug 24, 2024

Manager, Customer Onboarding

Well, we're certainly building a narrative here, aren't we?

Aug 24, 2024

Director, Customer Success

Man, I really want to put this in Eh, It's Probably Fine, but alas, they claim a competitive salary without then sharing the salary. So – well, you know how this ends.

Jun 30, 2024

Bilingual Trust & Safety Investigator

So many flags in a single sentence! I appreciate their commitment to an efficient Bad Job Bingo game.

Jun 8, 2024

Head of Customer Experience

The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.

Jun 7, 2024

Customer Success Manager

Seems great. Job description includes a lot of personality and both the JD and the Careers page are informative while showing a lot of positive culture signals.

Mar 11, 2024

VP of Customer Success

Maybe they should have had Siena review this job listing before they posted it.

Mar 11, 2024

Customer Success Manager

Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!

Mar 11, 2024

Director of Customer Success

But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Mar 10, 2024

Implementation Product Specialist - Fire Documentation/ePCR - Canada

As with the Director of Support role, no comp given, no mention of benefits anywhere.

Feb 29, 2024

Head of Business Operations

Do not do a shot every time you read the words "competent" or "competence." You will die of alcohol poisoning.

Feb 14, 2024

Head of Technical Support Engineering

Job description is refreshingly free of "fast-paced, dynamic company" and "rockstar" language that's been so prevalent today. Salary's a little wide, but more than appropriate. This one might be a keeper!

Feb 14, 2024

Customer Support Lead

There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.