Pulley | No comp given
Steph's Notes:
I'm positive self-talking my way through these Careers pages. "Maybe it won't be that bad! It could be totally fine. Don't be afraid."
I think there's a lot of performance about culture happening on Pulley's Careers page, especially considering the explanation of culture they link to is a Twitter thread from 2020.
It's hard to take all the values talk about being "Boldly Honest and Aggressively Considerate" seriously when they can't even consistently list a salary range for roles.
Oh hey, look at that: all Engineering roles get salary transparency!
Yeah, I'm calling bullshit.
Original Job Description: Support Associate
Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.
We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders. Pulley is growing quickly with over 3000 customers including unicorns like Clubhouse, Birdies, and Coda - all within our first year of product launch. Our trajectory is fueled by top investors like Founder's Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.
đź› Responsibilities
- Effectively and efficiently resolve customer inquiries via email, phone, and chat
- Create well-articulated, personalized responses for a variety of customer requests
- Triage incoming requests and spot trends in customer issues to share with the rest of the team
- Identify, reproduce, and report bugs for the engineering and product team
- Understand and respond to support metrics and drives for improvement
- Document and create assets to support the customer’s understanding of the product
🙌 Qualifications
- 2+ years of experience working in customer support
- Feel confident working with tickets that deal with financial issues, equity, and cap table management systems, or other problems of a fairly technical nature
- Ability to communicate technical issues in a simple, user-friendly manner
- Passionate about delivering a positive customer experience
- Empathy and tact when working with customer issues under pressure
✨ Our Culture
TL&DR - Pulley is a unique fit, tailored for those who align with our values and culture. We are looking for people who are excited about building a great company, not just working in a high-growth startup. In addition to function-specific skills, here are some traits that enable our team members to thrive:
- First Principles Thinking. We believe in breaking down problems into their most basic parts. We don’t reject ideas because they haven’t worked before. We understand “why did certain things work?” and apply it to our situation.
- Ship It & Iterate. Shipping is the starting line for learning. Ship something, talk to users, get feedback, and iterate. We focus on the inputs, on what we can control, not the outcomes. We take our best bets, and don’t fixate on the finish line.
- Boldly Honest & Aggressively Considerate. Being boldly honest means we push one another to act from first principles, set and hit goals, and ruthlessly prioritize. Being aggressively considerate means we care about each other as humans to win as a team. We speak up and embrace feedback.
- Default Yes. We believe that something is possible unless proven otherwise. Hard problems are often solved by people who didn’t know it was impossible.
We’re also inspired by the culture work done at other companies and plan to develop our own playbook here too. One of the concepts that resonate most with us is the importance of stunning colleagues. If you like the sound of our environment and you’re passionate about joining a team like the one we’ve described, we'd love to talk!
Join Us - If Pulley's mission and culture resonate, we'd love to hear from you.
