Product Manager, Support Experience
This role sounds fascinating and the pay is fantastic. I see no flags, so we've got our first (and only?) Green Means Go of the week.
$200k-$250k
Senior Manager, Help Center
Seems like an awesome role with equally awesome pay.
Senior Manager, Risk and Compliance Operations
This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here.
Technical Support Engineer (L5)
Seems great, and the salary is amazing.
Player Support Lead
The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.
Investigations & Response Manager, Customer Trust & Privacy
Seems like a pretty straightforward role with no major flags. The salary is, of course, Netflix generous.
Director, Global Customer Support
Seems fine. Sounds like a very call center-y, corporate role, which is fine if that's your thing. Benefits seem good, pay range is good (if broad).
VP, Global Customer Support
No major flags, Zuora seems to have a good grasp of what they want this position to accomplish, and the salary is excellent. Happy to put this in Eh, It's Probably Fine!
VP, Customer Success and Technical Operations
I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.
Vice President, Customer Support
On the one hand, the company has obviously put a lot of effort into thoughtful recruitment and in employee benefits. On the other, there are some flags here that I'd ask about.
Sr. Manager, Learning & Quality, Ring Technical Customer Support
Reading through the job description, the title seems misleading—this feels more like an AI content automation position than a Knowledge & Education one.
Enforcement Lead, Trust & Safety
I continue to wish that Anthropic would address how they're mitigating the mental health risks of Trust & Safety work, and there are some minor flags ("fast-paced environment," hello darkness my old friend), but it's a solid Eh, It's Probably Fine.
Manager, Safety and Integrity Analysis
Putting this in Eh, It's Probably Fine because the salary is quite wide and I'd like to see the title be a bit more senior given the required qualifications, but otherwise it's nice to see a T&S JD written with such obvious care and skill.
Support Engineer
Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool!
Vice President of Customer Success
See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.
Director, Enterprise Digital Support
It's a call center director position at a corporate giant, so, you know. Do with that what you will.
Global Senior Director of Technical Customer Support
If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.
Director of Customer Success, Mid Market
Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.
Director, YouTube Trust and Safety
I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that, again, the company doesn't address how they protect the mental health of those working in Trust & Safety.
Director, Technical Support (L2)
"You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family.
Head of Technical Support Engineering
Job description is refreshingly free of "fast-paced, dynamic company" and "rockstar" language that's been so prevalent today. Salary's a little wide, but more than appropriate. This one might be a keeper!
Director – Product Support
Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag.
Senior Director, Technical Support Engineering
Salary range is wide but high enough that I don't think anyone will really care.
Head of Customer Operations
Role reports to the CFO, which is an interesting choice.
