Director of Customer Success, Mid Market

Director of Customer Success, Mid Market

Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.

monday.com | $170,000-$230,000

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This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

The ideal candidate will value transparency and diversity, be driven to overachieve, be constantly curious, and have a passion for collaborating with, developing, and helping others.

Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.

Positive attitude, empathetic, and high energy

A two-for-one towards bingo entries! How not fun, that casual ableism.

monday.com is proud to be an equal opportunity employer.

It's just that low-energy individuals need not apply! LOL K.


Original Job Description: Director of Customer Success, Mid Market

About The Role

monday.com is looking for an experienced Customer-Success leader to oversee our large & growing MM High-Touch CS team, consisting of multiple teams. The Regional Director of CS - MM, will oversee the adoption, retention and satisfaction of all of our "High Touch" customers in the Mid-Market segment. Overseeing up to 5 teams of CSMs, the Regional Director of CS will need to coach and develop our MM CS managers.

This individual will be responsible for growing and developing our CS leaders by providing expert level CS knowledge and coaching, while also pushing for process improvement, aligning the GTM and customer journey (Account-Management, Renewal, & Partner orgs), and strategically leading the team to exceed critical business objectives and performance targets.

The ideal candidate will value transparency and diversity, be driven to overachieve, be constantly curious, and have a passion for collaborating with, developing, and helping others.

Your Experience & Skills

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York-based hires only: Compensation Range: $170,000 - $230,000 base salary, subject to standard withholding and applicable taxes.

In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or RSUs based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations.

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