Customer Success Manager
Someone's health is not a product. That they're treating it like one is a big, big problem.
$150k-$200k
Director, Customer Operations
Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.
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Director of Product Support (Healthcare Technology)
Overall, I don't think the company presents itself well, and I have concerns about what this role is expected to do. I don't think we've quite hit Seriously, Maybe Don't, but it's definitely a BINGO.
Director, Customer Support
Support cannot fix your organization. This has "massive and ongoing failures of leadership" written all over it.
Director of Customer Operations (Data Center)
Hmm, I have a feeling that going from the Twilio job to this one will be a big leap. Or maybe more like a sharp drop.
Senior Manager, Personalized Support (Technical Account Management)
I have to say, this is a great job to kick off this BJB batch. I'm really enjoying all these green flags.
Global Operations Director, Safety and Support
I know, there's someone out there who loves this kind of thing. But I can't help but read that as, "we have no idea what it takes to actually run Support or Trust & Safety in this space and therefore we have unrealistic expectations for this role and have no idea how to meaningfully support it."
Senior Manager, CX Strategy & Operations
We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space.
Community Enablement Lead
This seems like an interesting Community role with a sizeable dash of Education, and I see no flags. Pay is great. Green Means Go!
Customer Success Manager, Fintech/BNPL
I was just thinking how unusual it is for Success roles to appear in the Green Means Go category, and now we have two. Neat!
Manager, Customer Success Management
Seems great. We get a little more information about the seniority of this role, so I don't really have any concerns about the responsibilities, and the pay seems great for the region.
Product Support, Bridge
This role is very similar to the other Product Support Specialist role, and so I have the same questions about leveling. But again, everything else is good, and the pay range makes sense for what seems to be a slightly more senior role.
SVP, Global Customer Service and Operations
Lordy. Someone dial back the gas in this hot air balloon before we hit the exosphere.
Senior Manager, Enterprise & Strategic Support
The rest of the job description seems fine. And while the pay is good for this role, it isn't for frontline roles, which pisses me off, so into Tread Carefully it goes.
Trust & Safety Operations Analyst
Very straightforward Trust & Safety role; nothing jumps out at me as particularly concerning, and the pay is excellent. You'd be working for OpenAI.
Director, Customer Service and Operations
I mean, the comp is $140,000-$180,000, but that doesn't seem nearly enough for a role that's running CS, Ops, IT, HR, and maybe also the rest of the company?
Community Lead
It's probably a little pathetic how easy it is to get me on your side as an AI company. Oh, you're doing the bare minimum? WOULD YOU LIKE A COOKIE?
Director of Customer Education
I'm glad that my anxiety was proven unnecessary – this sounds like a great job with great pay and benefits. It's not so outstanding that I feel comfortable giving it a Green Means Go, but it's a high Eh, It's Probably Fine.
Head of Global Support
I'm sorry, the fuck? You want this role to build out its own completely separate product development function to fix a product so seemingly broken that even the Engineering, Product, and Design teams don't want to deal with it anymore? ARE YOU KIDDING ME
Senior Customer Success Manager
Aside from the higher experience requirement, it's not at all clear what makes this role more senior than the other Success role. It's not *that* worrisome, but I'd ask about it in interviews.
Head of Customer Support
Oh wow, how unique brightwheel is! Because most startups move like molasses and expect their people to come in and fail immediately and repeatedly.
Customer Success Manager
Can we just acknowledge that maybe it is recklessly, unforgivably irresponsible to allow 20-somethings who appear to have no professional experience before 2022 to be in charge of AI products that could destabilize democracies?
Founding Support Engineer
This is essentially a Director role with engineer duties, and right now, the salary is only compensating for one of those things.
Product Manager, Support Experience
This role sounds fascinating and the pay is fantastic. I see no flags, so we've got our first (and only?) Green Means Go of the week.
