Director, Enterprise Digital Support
It's a call center director position at a corporate giant, so, you know. Do with that what you will.
$150k-$200k
Sr. Executive Assistant - CCO
Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.
Senior Manager, Strategic Customer Success
So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first?
Director of Customer Success, Mid Market
Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.
Director, Technical Support (L2)
"You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family.
Trust & Safety Solutions Manager
Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.
Senior Consultant
Holy shit, SO MANY RED FLAGS, SO FAST. This is the most unhinged job description I've ever reviewed.
Head of Business Operations
Do not do a shot every time you read the words "competent" or "competence." You will die of alcohol poisoning.
Head of Technical Support Engineering
Job description is refreshingly free of "fast-paced, dynamic company" and "rockstar" language that's been so prevalent today. Salary's a little wide, but more than appropriate. This one might be a keeper!
Director – Product Support
Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag.
Director, Customer Support
Y'all. Whenever a company mentions the actual benefits of a job as "in addition" to the PRIVILEGE and SPLENDOR of simply working for said company, as if being able to feed and provide for the health of your family is secondary to supporting an "iconic brand," well that is a major red flag.
Customer Trust Manager - Complaints
I can't decide if quoting Albert Einstein in a job description is cute or weird. I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week!
Head of Customer Operations
Role reports to the CFO, which is an interesting choice.
Director of Product, Support Services
I'm tentatively putting this in Green Means Go only because they state that they don't negotiate salaries. In the context of their Careers page and the job description, it doesn't seem like a flag.
Trust and Safety Analyst
Yes, it's AI. I'm as surprised as you.
Privacy Operations Specialist
The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from?
Senior Community Manager
I know this title is Senior Community Manager, but given the duties of the role I'd expect it to be Head / Director of Community (unusually, though, the compensation is pretty spot on even if the title isn't).
Quality Assurance Program Lead, Trust & Safety Operations
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Product Support Manager, Payments
Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.
Technical Services Engineer
Strangely wide salary range, although it may be because they'll consider entry-level candidates.
Senior Director, Trust & Safety
Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.
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Threat Investigator, Child Safety
Considering the highly sensitive investigations required and the disturbing content involved, Meta doesn't talk at all about how they'll support the mental health of the person in this role.
Senior Risk Analyst, Trust and Safety
Looooooool at this remote-baiting. Just say hybrid, my dudes.
