Mintlify | $130,000-$160,000
Steph's Notes:
We build products that accelerate software development, and we could use your help.
Okay, I appreciate this humble beginning, which is somewhat unusual for a dev-focused software company.
Oh, that's-that's it. Okay.
Another somewhat unusual thing: the salary for this founding role is on par with the Full Stack Engineer role the company also has open. I could (and probably will later) make an argument that a founding Support Engineer is more in line with a Senior Engineer role and thus should be compensated as such, but I do think Mintlify should get credit for two things:
- Showing salaries on the job opening pages, which I can tell you from experience is very unusual;
- Literally showing how they value support work by aligning it with other engineering compensation.
and setting a positive precedent for the rest of the team to follow.
So this is also unusual and interesting – it sounds like maybe the rest of the team is either reluctant to or inexperienced in providing direct support to customers, and they want this hire to build a customer-first culture. I like that they value it and are upfront about it!
Your work will bring us toward industry-leading response times and service levels, while building our internal customer feedback operations in an increasingly intricate space. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. You will be crucial to the success of building a innovative, disruptive, and high-scale product.
This all makes total sense for a role like this, but it also means this should have a more senior title (and thus be compensated more appropriately). This is essentially a Director role with engineer duties, and right now, the salary is only compensating for one of those things.
Located in (or will relocate to) San Francisco and excited about working in-person
Oof, yeah, $130k-$160k isn't going to cut it for an in-person Director-level role in the Bay area, my friends. As the Bad Job Bingo Board of Directors pointed out, if they'd share more about their compensation policy or acknowledge that this is what they can afford at an early stage, I think this wouldn't be such a big deal, but they don't.
I like their values statements, although this one gives me pause:
🔥 Having fun - Be unapologetically you! We love our game-nights, ping pong tournaments, bufo emojis, and cow jokes (the CEO knows over 100 of them and TechCrunch made fun of him for it).
On one hand, I love the personality. On the other, you know me and "fun" work environments: just value going home at the end of the day with a job well done! Also, ping-pong tables are so 2017.
The unlimited free mints bit in the Benefits section made me laugh. I guess I have to make a new rule: if the benefit is so obviously ridiculous and jokey that a reasonable person wouldn't consider it a real benefit, it gets a pass in BJB.
This is our first job rated by the Support Human newsletter audience! If you're subscribed, you can vote here.
UPDATE:
Voting ultimately resulted in a tie between Eh, It's Probably Fine and Tread Carefully; however, both comments on this one were for Tread Carefully, so I counted those votes as weighted and, as such, tie breakers.
Comments:
Title: too low
Pay: too low
Time in office: too high
Expectations of role: too high
Attempt at light-hearted sense of humor: two points for trying
I make a salary in that range (lower end) now and I sure as heck wouldn't relocate to the Bay Area on it. And I'm just a regular Senior Technical Support Engineer. Also the "fun" is trying way too hard.
Original Job Description: Founding Support Engineer
Join us in our mission to empower developers worldwide
Mintlify's platform reaches 20m+ developers every year and power the documentation of 3500+ companies including Anthropic, Pinecone, Zapier, to over 20% of the last YC batch.
About the role
Mintlify is looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers. As a founding support engineer, you will be interacting directly with our customers through support tickets and Slack messages, troubleshooting complex issues to define the undefined, and setting a positive precedent for the rest of the team to follow.
Your work will bring us toward industry-leading response times and service levels, while building our internal customer feedback operations in an increasingly intricate space. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. You will be crucial to the success of building a innovative, disruptive, and high-scale product.
If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team
What you need to succeed
- Located in (or will relocate to) San Francisco and excited about working in-person
- Strong communication skills, both written and verbal
- An interest in tinkering with the product
- Familiarity with MDX, Git, and GitHub
In This Role, You Will
- Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
- Be among the foremost experts on everything related to Mintlify products. You are the last line of defense before our core Product and Engineering teams.
- Partner with engineering and customer teams to resolve issues, engaging with senior leaders and teams internally or with customers as needed.
- Take learnings from resolving customer issues and figure out how to operationalize those solutions at scale, with Engineering, with our Go-To-Market team, etc.
Our values
We’re a small team with big dreams - and the culture we create is just as important to us as the product we’re building.
📈 Growth oriented
Slope y intercept. We invest in people and growth as the company grows.
💚 Humility
Everyone has a lot to give and a lot to learn. Egos are not allowed.
🌟 Customer focused
We love our customers. We make decisions by focusing relentlessly on them - and accept if this means changing our ideas. Customer success is our success.
💡 Intellectual honesty
We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
👾 Hack to success
We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make educated bets, launch MVPs, and iterate.
🔥 Having fun
Be unapologetically you! We love our game-nights, ping pong tournaments, bufo emojis, and cow jokes (the CEO knows over 100 of them and TechCrunch made fun of him for it).
Company Benefits
Not sold yet? Check out some benefits you’ll have access to as well:
🧧 Competitive compensation and equity
✈️ Flexible work culture
🌻 20 days paid time off every year
🧑⚕️ Health, dental, vision
💸 401k or RRSP
🍱 Free lunch and dinners
💻 $700/year work setup stipend
💪 $200/month wellness stipend
🌴 Annual team offsite
🌿 Unlimited free mints