Psych Support Operations Manager
The duties of the role and title are badly misaligned – this should be a Director-level role.
Didn’t quite hit bingo, but there were several yellow flags or more than one red flag.
The duties of the role and title are badly misaligned – this should be a Director-level role.
One day I'll have a whole Bad Job Bingo session without a SaaS company claiming to change the world but TODAY IS NOT THAT DAY
Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.
I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.
Maybe they should have had Siena review this job listing before they posted it.
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
This actually seems like a fairly well-scoped role, but the lack of salary transparency and culture issues that surfaced in the Head of Support role put this in Tread Carefully.
I'm torn on this one. I don't think I've ever seen a Customer Support Intern anywhere else, so that Okta offers an intern program for this is very cool. But the fact that they don't say what the comp is makes me think they're just trying to get Support work on the cheap.
Seems like an interesting, thoughtfully conceived role.
As with the other two roles listed here, no salary given and no mention of benefits anywhere.
As with the Director of Support role, no comp given, no mention of benefits anywhere.
This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.
This really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good.
I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that, again, the company doesn't address how they protect the mental health of those working in Trust & Safety.
Same concerns as with the Support Intern position – no indication of what the pay is or even if the internship is paid at all.
That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company.
So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first?
For a hybrid role in NYC, that seems like a low salary range. And there's a *new* two-for-one! Amazing, monday.com over here disrupting corporate red flags, love it.
Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.
Y'all know by now that it doesn't sit well with me when leadership roles are well-compensated and frontline roles are not.
The job description overall seems fine, but the pay is piddly for an onsite role in San Francisco, especially for a technical role. It's low enough, in fact, that I'm putting it in Tread Carefully.
If I score this strictly, it could be a BINGO, but I'm not going to. Honestly, for the right person, going in with their eyes open (and assuming the pay doesn't suck)? It could be an interesting, meaty role.
"You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family.