Senior Customer Service Technician

Senior Customer Service Technician

That whole paragraph – the whole JD, actually – is like a parody of itself. It's a dull, meaningless, satirical mess.

Resource Innovations | "Competitive" comp not given

Steph's Notes:

Honestly, it should be a crime to write job descriptions this dull.

Also, who is writing these job descriptions, THEY ARE SO BAD:

We are looking for a motivated individual to join our team to work full-time remotely. The ideal candidate is well-organized and service-oriented, able to track tasks on numerous projects while delivering exceptional service to clients and customers alike. A strong technical background will be preferred as the candidate may need to provide virtual technical support to customers. The candidate will feel comfortable working in a fast-moving environment and following established processes and procedures. The candidate will place a premium on delivering high-quality customer service solutions, which improves customer experience and satisfaction with the program, our client, and organization.

That whole paragraph – the whole JD, actually – is like a parody of itself. It's a dull, meaningless, satirical mess.

There are actually a few more Support/Success roles open at this company, but I can't subject myself to more of these. Although I might pick them back up tonight at bedtime. I bet they're more effective than Ambien.


Original Job Description: Senior Customer Service Technician

Resource Innovations is seeking a remote Senior Customer Service Technician to join our growing team. As a Senior Customer Service Technician with Resource Innovations, you will utilize your interpersonal and technical skills to assist customers in achieving their energy saving goals.

 We are looking for a motivated individual to join our team to work full-time remotely. The ideal candidate is well-organized and service-oriented, able to track tasks on numerous projects while delivering exceptional service to clients and customers alike.  A strong technical background will be preferred as the candidate may need to provide virtual technical support to customers. The candidate will feel comfortable working in a fast-moving environment and following established processes and procedures.  The candidate will place a premium on delivering high-quality customer service solutions, which improves customer experience and satisfaction with the program, our client, and organization.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

Requirements

Preferred skills, education and experience

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Similar jobs