Austin - SUPPORT HUMAN JOBS

Oct 6, 2024

Global Head of Partner Support, Google Cloud

This whole JD is a sloppy mess, but hey, at least the pay's good?

Aug 31, 2024

Manager of Technical Support

It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.

Aug 24, 2024

Customer Experience & Service Transformation Management Manager

This job seems fine if very, very corporate.

Aug 15, 2024

Senior Technical Writer

I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.

Jun 30, 2024

Manager, Trust and Safety

Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.

Mar 11, 2024

Director of Customer Success

But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Mar 11, 2024

Customer Success Manager

Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!

Mar 11, 2024

Team Lead, Customer Care

This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.

Feb 29, 2024

Trust & Safety Solutions Manager

Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.