Siena | "Competitive" comp not given

This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

Design and implement onboarding processes, ensuring customers experience quick value realization and receive ongoing support at every step of the journey.

But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Exceptional interpersonal and communication skills, with a knack for building trust and strong relationships customers and team members.

Maybe they should have had Siena review this job listing before they posted it.


Original Job Description: Director of Customer Success

About us

At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

Some of our values

Role Overview

As our Director of Customer Success, you'll lead the charge in ensuring our clients not only achieve but exceed their goals with Siena. This role requires a strategic leader with a proven track record in managing customer success teams and scaling customer success operations to drive significant value for our customers and the business.

Key Responsibilities

Who You Are

Nice to Have

You Shouldn’t Apply If

Benefits

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application. Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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