Manager, Trust and Safety

Manager, Trust and Safety

Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.

Patreon | $122,400-$184,000

Steph's Notes:

Again, the duties seem pretty standard for this role, but I'm noticing a pattern in Trust & Safety roles not being properly leveled for the work they're expected to do and the influence they're expected to have.

I don't know how Patreon's divisions are structured; maybe they're all just Managers, but my experience in tech makes me think that's unlikely.

Team player and a fast learner with a creative, empathetic, and fun attitude.

Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh.

Honestly, that pisses me off enough to put this into Tread Carefully.


Original Job Description: Manager, Trust and Safety

Patreon is the best place for creators to fire up their fandoms, share exclusive work, and turn their passions into lasting creative businesses. Over 250,000 podcasters, writers, musicians, artists, and other creative people use Patreon to reach their biggest fans directly and earn an income for the value they provide. Creators can offer paid memberships that unlock access to exclusive work and community, or sell individual digital items from their own Patreon shops.

Ultimately, our goal is simple: fund the creative class. And we’re leaders in that space, having sent over $3.5 billion to creators since our founding. We’re continuing to invest heavily in building the best creator tools with the best team in the creator economy, and are looking for a Manager, Trust and Safety to support our mission. 

This role is based in San Francisco, New York, or Remote in Austin Texas and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Role

This role is a T&S Vertical Lead role owning three issue verticals: Hate Speech, Dangerous Orgs, and Inauthentic Behavior (mis/disinformation).

About You

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

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