Community Support Specialist
I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.
Roles that involve fostering and managing relationships among a group of people who share a common identity or purpose. Communities may be built in chat software, forums, social media, or a combination of these.
I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.
This seems like a somewhat hybrid role between standard Community work and Support work, which I always enjoy seeing. Given the duties, I do wish this were a more senior title, although the pay is great regardless.
Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.
I am reading these job duties, and y'all, "you will sit at the intersection of product, marketing and customer support," my ass. This role is three whole jobs. Does no one else work at this company?
I know this title is Senior Community Manager, but given the duties of the role I'd expect it to be Head / Director of Community (unusually, though, the compensation is pretty spot on even if the title isn't).
The salary range is great, if not really wide. My biggest concern is they're asking for 12+ years of experience in managing online communities, which could be fine if they count non-work experience.
This is an alarmingly low salary for what appears to be at least 3 roles in one. Other flags: poorly edited job description, random mentions of required skills unrelated to job title, generic offering of “Benefits and health insurance.”