Senior Manager, BPO Strategy & Operations

Senior Manager, BPO Strategy & Operations

Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC.

MoneyLion | $110,000-$135,000

Steph's Notes:

Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC.


Original Job Description: Senior Manager, BPO Strategy & Operations

MoneyLion is a leader in financial technology powering the next generation of personalized products and content, with a top consumer finance super app, a premier embedded finance platform for enterprise businesses and a world-class media arm. MoneyLion’s mission is to give everyone the power to make their best financial decisions. We pride ourselves on serving the many, not the few; providing confidence through guidance, choice, and personalization; and shortening the distance to an informed action.

In our go-to money app for consumers, we deliver curated content on finance and related topics, through a tailored feed that engages people to learn and share. People take control of their finances with our innovative financial products and marketplace - including our full-fledged suite of features to save, borrow, spend, and invest - seamlessly bringing together the best offers and content from MoneyLion and our 1,100+ Enterprise Partner network, together in one experience. MoneyLion’s enterprise technology provides the definitive search engine and marketplace for financial products, enabling any company to add embedded finance to their business, with advanced AI-backed data and tools through our platform and API. Established in 2013, MoneyLion connects millions of people with the financial products and content they need, when and where they need it.

About the Role 

The Senior Manager, BPO Strategy & Operations will set and execute the strategy for MoneyLion's Business Process Outsourcing (BPO) partnerships across all outsourced functions including Customer Care, Sales and Remarketing, Trust and Safety, and Back Office Support. This role will take full ownership of BPO vendor relationships and operations to ensure optimal efficiency, cost management, and customer experience. 

This 4 day in office, New York City-based role will report directly to the Director of Customer Operations.

Key Responsibilities 

About You

The annual base salary for the Senior Manager, BPO Strategy & Operations is expected to be between $110,000 to $135,000. Base salary is one component of MoneyLion's total compensation package, which includes, 401(k) match, multiple health insurance options, disability coverage, life insurance, and unlimited paid time off for salaried positions. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role. 

What We Value

We value growth-minded and collaborative people with high learning agility who embody our core values of teamwork, customer-first and innovation. Every member of the MoneyLion Pride is passionate about fintech and ready to give 100% in helping us achieve our mission.

MoneyLion is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more “other” than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.

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